Oakwood Oasis

My friends and I were really excited for the shared home experience. We booked one room with two full beds and a private bathroom. When we arrived they had booked us two separate rooms each with 1 bed and a private bathroom for us to share and said that our original booking which I had booked more than 30 days in advance was no longer available. They said they were giving us an upgrade. The rooms they put us into were children's rooms. One was Minnie & Mickey Mouse themed and the other one was Avengers. This did not feel like an upgrade since part of the reason we booked 1 room was because we were looking forward to spending as much time together as possible. 1 friend few in for the weekend. We were excited for a girls weekend and time away from the kids. But they seperated us and expected us to stay in childrens rooms. The property became non-responsive when I told them exactly what I just stated above. We waited over an hour for them to respond. When they didn't respond, we left. We informed them that this was not what we had booked and we would not be staying and that we would like a full refund since they could not accommodate our original booking . We did not receive a response for over 24 hours. We did not stay and now the property is fighting me on giving me a full refund. Not to mention they were quite a few issues with the property including a hazard when you first enter the front door. Parking was over four streets away. Do not walk away from this property, RUN!

The parking was NOT as specified via text to us as well as the host in room instructions. Had to park in overflow parking because parking went to in home management before guest. Pillows super flat. Carpets stained. Felt as an inconvenience. Kids living in home running around in underwear and was uncomfortable. Bathroom could have been a bit cleaner. Older bedding sheets and comforter.

To begin with it is a shared house which was not really specified in the advertisement. The pool had so much algae growing in it that I refused to let my little 6 year old boy swim in it. The parking was horrible, not enough places and if you park in front of the house, you will be towed. However, the owner of the room we were in tried to help in every way they could, but I think they were also limited to what could or could not be done at the complex. They have a clubhouse but to use the pool there was an extra $40 fee. Needless to say, my little boy did not get to go swimming which is the main reason I chose the property. I will just stay in a hotel the next time rather than have to abide by all the rules.

A perfectly decent, clean room with a clean private bathroom in a big house. The carpets are stained. The number of rules to follow is a little mind boggling.

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