Pier South Resort, Autograph Collection by Marriott

Main elevator was not working the entire time so had to use service elevator. Kind of hard to get to. Had an upstairs neighbor that was very noisy need more soundproofing on upper floors

Coffee machine didn’t work and no one seemed to care. Lift out of service and had to use service lift.

Friendly staff, beach view, room was clean and the restaurant was good. The pool needs updating and cleaned daily but was ok. We had the same waitress twice at dinner and she was super friendly. The staff was helpful when we did need something. Great location and we were able to walk to just about everything. The bus and trolley were easy to use when we went to Tijuana. The few negatives were more a customer service issue. They spent one night fixing a door at the restaurant during a busy dinner service. It may have been better to just block off that door until the restaurant closed. On the same night you could see hotel employees smoking weed on a break from the restaurant seating area on the outside patio. I get that it’s California and a beach town but not the best customer service. There was also one employee clearly intoxicated around lunch time getting on and off the elevator. The beach also closed the day after we got there because of toxins from Mexico. That’s more from poor leadership and Gov. Newsom and not the hotels fault but maybe something that should be listed as a potential issue before someone books a room for 6 days. The two homeless people sleeping right next to the restaurant also not the hotels fault. Our room wasn’t serviced the last two days so trash stacked up in the room but we didn’t base the rating on that. Overall, we still gave it a 4 but this hotel could easily be rated higher with some better staff training and guidelines.

Amazing! Friendly staff, amazing room, steps from the sand, and incredible view. Will definitrly be staying again!

I truly enjoyed my time here, my accommodations exceeded my expectations and were very comfortable and relaxing. The view was amazing and the sound of the ocean soothed me. Gabby, Ronnel and Kassandra made me feel most welcome and looked after, the various activities that are offered throughout the area as well the hotel are fun leisurely ways to spend time. Anyone looking for a hidden beach getaway, look no further, I recommend this resort.

Nice rooms, very noisy and specially in the morning when cleaning staff was cleaning. You could hear the cleaning carts going up and town the halls and hear the ones on the floor above. One day our room was not cleaned even though we requested it 2 times.

The happy hours here are amazing!

The service was bad. Room was not cleaned after we returned from being out all day. We had to call them twice just to get them to clean the room.

Positives ..Gabby and Rinell were awesome . I loved the location and the area around. The staff at the resort were awesome . Daily happy hour. Negatives If this property is still owned by Marriott or franchisee there are some basic building maintenance that should be addressed I get because it’s a beach town the salt water eats up everything but the dust between the elevator glass is horrible also the balcony glass needs to be cleaned daily I saw a maintenance person clean the lower level glass but not the upper levels and Marriott has enough money to get it done . This is an autograph logo property and should be the pride of the area.

Beautiful place right by the ocean the staff was really nice and welcoming. Everything was beautiful.

Not what we expected. Waste of money Way too expensive for the type of resort. The only good thing about the place is the beach view Resort is lonely, old, horrible unsafe area. Many homeless people next to resort I felt like I booked a Motel

Everything good We'll be back !!

Great view

very beautiful!!! loved it

Beach front with beautiful views. The front office manager, Hamayoon was very helpful. We will definitely return.

Great staff & wonderful location

The property was clean and the staff were very friendly. Great location. The service in the restaurants was chaotic and a little slow. I don’t think it was the staff’s problem but, the way it was managed. It seemed like no organization to the tables so wait staff didn’t know who to serve. Plates came out late and getting drink refilled was slow.

The furniture and decor is a bit dated but the location on the beach makes up for everything. The beds were comfortable and staff were very friendly. The free street parking everywhere was a nice added bonus.

Broken aircon, Telephone isnt working, the bathroom is leaking. Terrible.

Unbelievable, beachfront property, a hidden jewel and a wonderful staff!