RALEIGH-CARY (I-40 @WALNUT ST) by IHG, an IHG Hotel

The location is great and it’s roomy

Amazing staff and the room felt like home!

We stayed there two nights while visiting relatives nearby. We did not eat there. Our only complaint was the coffee it was awful, like water! Otherwise, everything else was great!

Great location and friendly staff!

Great location and friendly staff. I extended my stay at this location and will book again!

Very good experience

Upon checking in there was an issue with my room reservation that was the hotel’s fault and without hesitation Ms. Christa did a fantastic job making sure my family and I had proper accommodations. She was very pleasant and helpful. Ms. Cassandra was present when I checked in and everyday she went out of her way to make sure the kids and I had everything we needed. I don’t know the gentleman’s name that out thr breakfast out but the food was delicious and he was so friendly. He made sure all the potions were refilled in a timely manner. Lastly, Mr. Timothy was very professional and was able to provide blankets for the cot when there weren’t any provided when it was brought. I joked with him that he must libe there because he was always there in the evening when we needed anything and in the morning when we woke up. These staff members turned what could of been a disaster for my family, very pleasant stay and visit to N.C.

Nice staff and quiet location. Hotel is in good condition.

The building is old and needs a few repairs. I woke up a few times from other people banging around at night. But the staff was amazing! From check in to check out, staff was amazing, helpful and informative!!

This was the only property that did not have functioning tap pay. Although staff was nice, management needs to ensure they have working card terminals. We had no issues using Apple Pay at multiple other holiday inn properties on our roadtrip except for this one. Housekeeping only dropped off new towels once, we stayed three nights. Nothing else was cleaned.. room key stopped working on night two so we had to get a new one.

Very friendly staff, convenient location to shops and restaurants

The hotel bar was not open any night that I stayed there. The breakfast area was not well stocked with limited selection. My room was not ready as promised for checkin

Fast and friendly check in

Very clean

The space was quite roomy, although the furniture arrangement lacked coordination, and there was a noticeable difference in the heights of the two beds. One observation I had during check-in was the apparent difference in treatment between guests who booked directly and those who used third-party services like Expedia

Staff was friendly and hotel was clean.

This hotel is very clean, the staff is friendly, and the beds are comfortable. However, a good night’s sleep is practically impossible to have at this hotel. First, there are no black out curtains on the windows so all the light from the parking lot fills the room all night long. Additionally, there does not seem to be anyone at the front desk throughout the night. At 2:30 am there were two people right outside the front lobby doors talking and yelling very loudly with another person sitting in a running car. This just happened to be right under our window so the noise woke us up. After listening to the yelling for 1/2 an hour, I tried calling the front desk to ask them to tell the people to keep it down, but there was no answer. We were in town for a high school wrestling tournament and there were many, many teenage boys staying in the hotel which I figured would make the stay a noisy one. Turns out all the boys were extremely well behaved. It was the random adults staying at the hotel that caused the problems. I thought it was very odd not to be able to contact anyone at the property if there were problems in the middle of the night.

Good

Nice room