Ramada by Wyndham Anchorage

When I booked this hotel, the website shows a decent place with nice rooms. But when I pulled into the craphole, there were two drug deals going on in the parking lot and the car I parked next to had its driver nodding out with his phone in his hand. My husband honked and the junkie woke up and drove off. We then got out of the car, to my surprise I look over and see a woman climbing through the window into the hotel room! After all that, since we already paid for the room we were going to look at it. I asked the front desk if our room had a king bed and a Jacuzzi. She said no kings were available and she isn't sure which rooms have Jacuzzi tubs, which just baffled me. She asked if it was okay for me to wait while she personally walked room to room to see which has a tub. At this point I'm so disappointed I'm looking for hotels on my phone. While she was gone I watched another drug deal and had a very sketchy person walk in the so called lobby. I felt unsafe so I told the person who walked behind the counter to just forget about our reservation. I do not recommend this icky place to anyone who has family or standards.

I would like to have my refund since the facilities are not what they sell you in the photographs and I did not even use the room, I only checked in, went up to my room and saw that it was not what I required and requested my cancellation.

The property was conveniently located to the 5th Ave. Mall for shopping, and was easily accessible to being able to get around Anchorage, Alaska. What I did not like was: when my grown children tried to check in they were treated as though they were a family of criminals. I had made the reservation and got our conformation, so I thought everything was set. Was I ever wrong. If it would not have been for my sister being there to help them, I am not sure they would have had a place to stay at all on Friday night. Then there was a $100.00 deposit that was added on, that was not mentioned on the web site. When I finally arrived on Saturday afternoon, they had told that the TV hadn't worked and there were no batteries in the remote. I went to the front desk, got new batteries, still no TV. They sent someone up to fix it, and he was supposed to come back with a new remote, that never happened. We went to dinner and I asked the front desk to see if they could get the problem solved before we came back. We never had a working TV the whole time we were there. I worked hard for my money as I am sure you do to, so when I spend that money on something as a hotel room, I at least expect to be treated as a human and not a criminal. I have been distraught over this since it has happened and I am very displeased with your services at this particular site. I will not recommend these accommodation to anyone travelling to Anchorage in the future.

Good room, clean, friendly service, good location, bag breakfast needs improvement, homeless encampment (trash) directly behind hotel warrants attention.

The door to my room was falling off the hinges due to recent renovations. 3am there was some bs outside from the neighborhood or guests I’m not sure. I won’t be staying here again.

The front desk was not accommodating at all. It’s in a very dangerous area. They do not offer shuttles to the airport and the room was uncomfortable at best.

Great stay warm N comfortable

Clean

My reservation was based on advertised amenities, many of which were misrepresented or nonexistent. Free breakfast wasn't provided, a major inconvenience. The fitness center was dirty, unsafe, and unusable. There was no central heating, only a small, inadequate space heater. The advertised shuttle service was unavailable, forcing me to pay for rideshares after being left waiting in the cold. My "view of the gorgeous Alaskan landscape" was actually of a homeless encampment.

The shower was on the cold side the room never really got up to 66°f

Do NOT stay here. There is literally a homeless camp behind the hotel and the homeless wonder around the property all day and night. The doors are supposed to remain locked 24/7 but the key card doesn’t work to let you in so if no one is at the desk you are stuck knocking until someone comes. Upon arrival we were given a room number when went up to the room the door was open and still hadn’t been cleaned we were given a different room and There is no heat in the building they are using individual electric heaters, and the room did not get warm the whole night. It was semi clean and the beds were decent that is about the only nice thing in the hotel. The staff is rude and argumentative, they charged me 100 dollar incidental fee when I called to ask why it was not refunded he said I needed to wait 3-5 business days for it to be refunded I tried to explain to him that I see where they tried to refund my card $100 but the actual amount next to the description was $0 and then the $100 dollar hold was posted. He argued with me that it was returned but like other reviews I believe they do this quite often and are stealing from their customers. I will have to dispute the charge with my bank. The Wyndham should be ashamed of the way this hotel is ran and attached to their name it’s a dump and definitely not worth the rate they charge to stay there.

I had problem right from the start with the desk clerk. He explained to me that he had been working 18 hours and was tired and angry with one of the other staff. I did not like my stay there

The location is in a run down part of Anchorage lots of homeless in the area. Hotel no longer has a restaurant nor do they serve a continental breakfast as advertised. Bur the staff was outstanding and accommodating.

the place is just 💀💀

The building needs work, floors were slanted, elevator floor was falling apart. To be honest they should be charging less.

This is a good property for safe and rate

I use this hotel to book our clients in. The rate is good, and the hotel is clean and safe.

My room was nicely decorated but there was dirty Q-tips on the floor and my foot got stuck ont something sticky on the floor. Check in staff was nice

Staff was super helpful & the room was clean, super convenient and close to shops/ restaurants

Was first checked into a dirty room, then checked into a room with an outer door that was broken, wouldn’t unlock it at the front desk, when locked out by my son at midnight I went to go through the front and the front desk was… not with the job per say, expound night the front desk literally yelled at me for missing the sign on the door that said not to use after 10 pm