Residence Inn by Marriott New Haven Hamden

I liked the friendliness of the staff members and how comfortable and confident they were, the breakfast was very good checkout was easy,I enjoyed the whole experience!!

Very nice, very modern establishment.

Staff was courteous, polite and friendly. Room was more than we expected. Bed was comfy as well. Will definitely stay again.

Staff always provides great customer service.

All the staff are very friendly!

This hotel used to be my favorite place to stay—until my experience yesterday. I arrived at 7:00 PM only to be told my reservation had been cancelled. I was informed that my credit card had been declined, which simply wasn’t true. On my way out, I contacted my credit card company, who confirmed that the charge was approved at 11:00 AM—and that the hotel itself reversed the charge at 5:00 PM. At no point during the day did I receive an email, phone call, or text message notifying me of an issue with my reservation. As a result, I had no room, no explanation, and had to drive three hours home from 8:00 to 11:00 PM—exhausted and incredibly frustrated. I was not only inconvenienced but also misled. I believe I’m owed a sincere apology and a complimentary night’s stay to make up for the way this was handled. I hope you’ll take this opportunity to make things right.

Place was very clean and comfortable. Unfortunately on a Sunday night the people across from me slammed their door and woke me at 3 a.m. After starting to fall asleep they were yelling/arguing at 5 a.m. I was in room 314. For the price I paid for one night this is totally unacceptable.

Great hotel, helpful staff, great for traveling with our dog. The free breakfast was terrible - served nicely in a spotless room by helpful staff. The coffee, eggs, cereal was just poor quality, brown bananas and sad apples. Do better Marriott.

The hotel was clean and the staff were friendly and very helpful.

Staff is always helpful and friendly

Great stay. Very spacious comfortable room and great staff.

Great for families

Very nice place

It’s always pleasant when I stay here.

Immaculate conditions. I loved it. The room was so beautiful.

This was our second stay for the obvious reason that we enjoyed our first! The hotel seems newly developed or renovated, super clean and well maintained. The room is equipped with everything you need. Staff are very friendly and attentive. The hotel is located in a good neighborhood and we felt safe to walk around after dinner. It’s also close to shopping and restaurants.

Close proximity to where I was visiting. Clean.

This is our second time stay here. Rooms are spacious, clean and very comfortable. We love staying at new hotels.

My husband and I were accused, disrespected, violated and offended for smoking in a room that we definitely did not smoke in. We live ten minutes away from the hotel, we don't need their room to smoke. We only went there to have some time together away from the kids. And we spent our hard earned money on a bad experience.

My go-to when I’m in the area. Clean rooms and friendly staff!