Rio Vista Suites

Great environment! Going to book again

The AC hose was ripped from the wall and hanging there (I have photos). I let the front desk gal know and she just kind of laughed it off. There were quite few spiders in the room. The chords from the tv to the outlets were just hanging there and tangled and it looked very cheap and unorganized (have photos of this too)

Good for the price and location

We loved our stay here! I so enjoyed the history of the mansion which made it so much more inviting. The coffee selection in the am was good, but oh how we wish we had been offered some kind of danish rather than those prepackaged bars. Otherwise a 5/5!

Very unique property very old mansion completely redone just beautiful…

I love the location and quaint size of this historic home/hotel. It’s perfect for a single traveler desiring proximity to attractions yet solitude in the quaint quarters of this Victorian brought back to life. No children or animals are allowed so this is a very quiet spot . Thank you to everyone who contributed to making it available for the public . It would be good to have some plain cream option for the coffee /tea station for those who don’t like sweets as all the creamers were flavored and sweet. I was very grateful to see the open station that could be accessed at any hour ,thank you so much.

I will stay there again

Very nice place

Great location! Very cute hotel and nice room. A little noisy since we were on the first floor right by the entrance. Friendly service. Towels were a little small and scratchy. Overall, a nice stay!

This place is beautiful. It has the river in the front and the boardwalk from the back. Our room was tiny but super clean with a fireplace and private balcony. We also had a peekaboo ocean view and a view of the boardwalk rides. Lily was wonderful and friendly. We enjoyed sipping coffee while sitting at the front porch. The only compliant is that there is a huge sign in the front yard that obstructs some of the river view.

It was a cute little place. We had a good time, but the facility was too small.

Great

Lilly was so nice at check in. Place was gorgeous. If you have a lot of bags you have some stairs to climb fyi. The bed was comfy and shower was nice. Had problems with wifi in my room maybe I was to far from a router? Loved the fireplace. Would stay again. Thank you

We were able to book a room here last minute and so glad we found this little hotel that's in a mansion built in 1890. It was so clean and we love how the design and how they renovated everything with modern conveniences like a gas fireplace, A/C, and walk in shower for 2. We would love to stay here again this time.

GREAT LOCATION. VERY NICE PLACE TO STAY WITH FRIENDS. CLEAN & QUIET.

No doubt very clean but very noisy. Right by busy street and walls are far from sound proof. Left a $200 battery backup by mistake. Called the employees, they said they’d mail it to if I paid to ship, they never did and won’t return my calls. When we return to Santa Cruz will be staying at courtyard instead

The staff was super kind and accommodating and the room was lovely.

Very quiet and cozy. The beds are very comfortable. And a 3 minute walk to the boardwalk!

Lily the front desk person is great-very helpful. The property is historic and unique and close to the boardwalk and downtown. Great location!

Our review is based on the fact that we could NOT stay at this hotel, despite having a valid reservation. When we arrived to check in at 5pm, no one was at the desk - we were provided with a phone number to call to get assistance. That's annoying, but okay. After we called the employee to the desk, she cheerfully informed us that the hotel had double-booked our room and it was occupied, with no other vacancies at the hotel. No apology, no apparent concern for our being stranded in another city on a Friday night with no place to go. She then told us that we should call their other hotel to see if they had vacancy - she did not offer to call for us. I cannot stress how little she cared about her hotel's mistake, as if we were lucky just to have been considered as guests. This was, hands down, the single worst customer service experience I have ever had at a hotel. P.S. We did NOT call the other hotel but found another spot on this website, which fortunately worked out.