Sapphire Inn & Suites

AMAZING

They should offer WiFi

They dint

My stay at the Sapphire hotel was dull, the service was less than inviting, the management didn’t tell us about their policy of “no visitors”, the hotel employees didn’t show much interest in helping when we needed extra toiletries because the room was empty. Upon booking the room, none of the policies stated prior were on the site or in any description. Our visitors were not staying but we were implored to have them leave or else we’d pay the consequence. Apart from that the room was barely clean, the floors were sticky as if they weren’t mopped or swept, the bathroom had mold all over the base of the tub, the shower head was filthy, there were broken tiles in the shower, even the faucet was grimy and had hair. Nothing in the room was dusted, I.e. coffee pot, shelves, drawers, bed frame, desk, vents in ac unit. The bedding and mattress were dirty, which poses an issue since my wife has allergies. Overall a poor experience with the hotel staff but at least the room was in a mildly sleepable condition.

Young man who works at the front desk is always really nice and helpful.

Front desk lady was the best .

Friendly staff, minimal noise and walking distance from a shopping center.

It was a decent stay! I didn't really stay long just long enough to check in and get a lil sleep. However, I have never heard of Sapphire Innand Suites before so when I saw it was one of my choices on hotels.com I had to pick them and try them out, After all my favorite color is blue lol! Seriously, The guy that checked me in was very friendly and got me into my reservation fairly quick which was Awesome cuz I was exhausted! The room was clean and everything worked fine. The only thing that sucked was their Lil grab and go breakfast was shut down due to some kinda problem, I don't remember i just know they're was no coffee or breakfast the next morning and I do try to stay at hotels that have coffee and breakfast. It makes it very convenient! So Besides that everything was ok! I have no complaints!!

Very clean , quiet property, good service ,

Terrible peoples and service bever staying here again

Front desk clerk was extremely rude and spoke to me as if I didn't have any sense. Kept repeating things in a rude tone as if I didn't agree to comply with any rules and regulations. Tried to argue with me about giving me a receipt. My room was extremely clean and comfortable. Front desk should be trained on customer service. Had I not been tired from looking for rooms all night already, I would not have stayed due to her poor attitude and service.

I believe it advertised breakfast, but only had coffee. The gentleman at the desk did apologize for that. In all the stay was clean and comfortable.

It’s really pretty inside clean I like this kind of places to stay

We got to the hotel to check in around noon and were told that we couldn't check in until 3 so we left and came back again at 3, which at that time the office door was locked and no one would answer the door or outside bell. We then left and came back again 2 more times and still nobody was even in the office to answer the door then finally by the third time someone did answer but we were told that due to something called expedia.com ( which is something I have never even heard of or have any idea what that even is and do not understand why they would tell Sapphire to not rent a room to me that was already paid for and then on top of all that hassle she claims that she didn't have to refund me. Me nor my husband ever even stepped foot in a room at all..!!?

They refused to check us in even though we had receipts and bank statements. Stole $160 from us and we are going to contact the lawyer if it is not refunded

I booked my trip through Expedia and upon arrival to check in i was informed there were no more rooms available with double beds that i ordered. When i asked how i can be refunded i was told to figure it out. Not to mention there waa absolutely no parking. Cars were blocking others.

The stay was good, the 50 dollar deposit was outlandish, and the parking was terrible!! But the stay was fine.

The place was clean and safe

Clean room took a while to check in because using a third party

It was nice