Sapphire Inn and Suites

Exactly what you hope for in a hotel!

Great place to stay! Very clean! Staff is very helpful! Parking right outside your room! Good food within walking distance!

Very clean room. Lots of space. Excellent parking options. Great choice in a place to stay!

I had a service dog so they would not allow her to stay came up with some bs excuse why said the city exempted them to allow pets funny thing is service dogs are federal..

Great quick stop near Houston.

The rooms are very clean. The property is quiet at night. Plenty of close parking available. Very friendly and responsive staff!

I arrived after 3am. There was a sign on the door that read NO VACANCY, but i had already booked it and paid for it so i rang the bell for service for over 25 minutes. Finally i started to knock on the glass door loudly, but after another 10-15 minutes i used the palm of my hand to pound on the glass door, and still nothing. For almost 45 minutes i was continuously calling the frobt desk Still nothing. I pounded the door once more, and the clerk came to the window, yelling at me for pounding on the glass instead of ringing the bell. I explained it all to him, and i was told i needed to be patient and read the sign. I explained everything and i did everything i could to wake"him" and that's what I had booked it after 8pm central time and noted i was coming after midnight. I had driven almost 12 hours, and i just wanted to go to bed. NOPE they gave my room to another customer. I told him to just issue my money back.. He said "No not my responsibility" and told me to get it from Hotels.com. Well i still needed to find a room so i started looking for one nearby, and was actually booking it, 3 minutes of me standing there and he yells for me to remove my car from the drop off area so others could park there; that's at 4am, and nobody was even trying to park. He threatened to call the police, and even tried playing the victim, then he decided to talk down to me and play tough guy, We reached an understanding, i wasnt moving, he could come move my car himself, but he ran his mouth

Hotel was great and enjoyed my stay. There was a room with a jetted tub advertised that i booked and i arrived to find out that they had no such room. However, the host was pleasant and I still had a good experience

I PAID FOR TWO ROOMS FOR TWO NIGHTS. PROPERTY ONLY HAD 1 ROOM FOR 2 NIGHTS. THE LADY WAS VERY RUDE. NEED MY REFUND.

Comfortable rooms, easy to get to and from my destinations.

The room was very clean and appeared to be newly remodeled. The desk clerk was very accommodating in securing a downstairs room as I have some physical limitations. The room needed some kind of lamp bedside and a chair. The key card was difficult and took several attempts to unlock. The bathroom was clean but in disrepair. Mostly, I didn’t feel safe at this hotel.

A

Great

Great place to stay. I recommend it to anyone traveling!

Weird location for a nice hotel.

Very clean and management is very kind

Yes

Horrible customer service. Room was booked days prior to arrival. I arrived at 10:30 at night, after a 9hr drive, exhausted, to find note on door "call 3rd party for refund". No other rooms available at that late hour within 1.5 hr drive. Common courtesy should at least contact me to let me know, so I could book with another hotel. Absolutely inexcusable.

No staff

No power didn't have a room want a refund