Sheraton Virginia Beach Oceanfront Hotel

Staffing was great, pool was wonderful, bar and lounge area was relaxing. I Loved my stay. I will return soon. Please send me any discounts.

Staff was polite and helpful. One of two elevators was out of order for two days during our stay. Parking was $25 per night.

Staff extremely and helpful.

Hotel really good but we didn't get checked in Expedia and didn't show up so I need to put the speed or give me my money back or give me a call back 618-558-2251. I need my money back I came and checked in. It's not showing the here I booked that in the morning, but it's not showing when I 3 o'clock they reject in and then not showing the reservation at the hotel. I don't know what's wrong with the Expedia.

Stay was okay. Elevators barely worked the entire time. Probably won’t choose Sheraton again.

The property was

Everything went very smooth

We had a great stay, the clerk who checked us in was very efficient and personable. The only thing is that there were only 2 elevators and 1 broke down, thus making delays at peak hours. Additionally, parking was a separate bill and unexpected expense. Overall it was a friendly and good family environment.

The bed, view, tsize of the rm all very nice. The microwave & the mini fridge are great to have. The 2 women at the front desk on check in were very friendly. Access to the beach & the view are just fantastic. Not a bad little fitness room either. AC worked fine. The property is in sore need of TLC. In room 607 there were very obvious previous reno/demo marks from something being removed where the mini fridge was, no attempt to cover with sheet rock, repair, etc. A lot of stains on the bathroom ceiling especially, looked like smushed bugs (if you open the balcony door, they will come in quickly, that’s just their nature, not the hotel’s fault). The photo hanging above the toilet was crooked, tried to adjust it, it came completely off the wall because one screw mount was only into the dry wall without an anchor piece. On the balcony the balusters are made of pvc pipe. Not every sturdy and a few not well attached to the main top rail or support posts. Little details like decaf coffee pod not being replenished, nor dirty water glasses (it was obvious, we used them for margaritas I made & they had a salt/tajin rim) replaced. Only 2 elevators, one of which while headed down to the lobby from room stopped very abruptly at 4 and stayed there for 15 seconds and didn’t open. Thought we were stuck. Started back up but went to basement then back up to lobby. On the last day, sadly, at the 6th floor ice machine, noticed a cockroach. Took off when I got close. Picture included.

Location was good. Room was ok . WiFi didn’t really work, had to ask twice to have the safe fixed in the room. Sliding glass door was hard to open.

Hotel is situated near the Neptune Park, about 5 minutes walk.. Its oceanfront, view of sunrise & sunset is beautiful/ perfect.. The only issue during our stay was : During our check- out there was only 1 elevator functioning, it was a long wait for elevator to come up & down the floors..

I paid ove $500 for one nite . The room was sub standard . We ended up leaving and not spending the night the drinks at the pool bar were terrible and way over priced

Elevator broken for extended time

The name of the property did not keep up the expectations

Had a great time! Staff was very friendly and helpful. We stayed here with our wrestling club Shore Thing for the 1st time. Loved the location to the beach and activities.

I reserved a pool view room with a balcony to celebrate my daughter’s 21st birthday. When I arrived they only had one room .. the cabana room on the beach and pool level. I wasn’t sure if I would like it. But let me tell you. It was by far the best room I’ve had in Va beach. The room had everything. Kitchen couch double beds. We could go to the pool or beach right from our room. The staff was on point .. all of my concerns and requests were handled expeditiously.. I will definitely be going back. Loved loved loved our stay. My daughter and her besties had the best time. If I could give it 6 stars. I would 😉

We were not given the room that we paid for. We reserve two rooms and only one was what we reserved. They attempted to put us in a much smaller room that was outside a very busy area. When we let them know, this was not acceptable. They told us that they were overbooked and did not have the room that we paid for available. The staff act as if we were very big hassle. They did not make any attempt to make this right as far as compensating us for having a lower valued room. The room we were given overlooked an air condition The room we were given overlooked an air conditioning unit and the roof surrounding it was littered with trash that was either left there by maintenance workers or was thrown there from higher level rooms. Several of the amenities did not work. It was over 100° out that day and the ice machine was broken. There was also trash lying around the hotel in many different places. The hotel was very busy and the elevators were not adequate to handle the traffic. We also were not informed through the listing on the website that the parking was across the street from the facility and that was incredibly inconvenient. There were several events going on which made it next to impossible to drive to the front door and we were forced to walk back-and-forth across the streetwith our possessions. The shampoo and soap, etc. in the room was empty. Overall, the state was very, very poor and unacceptable. I would not recommend this.

It was a very nice motel very clean and the host was awesome and the people at the front desk couldn’t ask for better respectful workers my stay to go when we visit again thank you

Staff at the restaurant were very nice and cooperative

Located at the heart of boardwalk, the hotel has an impressive view where guests can see dolphins traveling to warmer waters. Excellent staff who goes above and beyond to accommodate guests, will certainly stay there again!