Sofitel New York

Staff was great.

Our favorite place to stay in NYC. The updated rooms are great, they are spacious and well appointed, especially the bathroom. The area around the hotel is safe and very quiet and the staff is always super friendly. Easy walk to Rockefeller Center, Empire State Building, and Times Square. We look forward to them finishing the remodel to the restaurant and reception for our next visit. The only thing that needs addressed is the timer on the lights, they were supposed to be motion activated but the lamp in the room would just go off even while sitting in the room talking. Also, the timers on the bathroom lights are major fail. I was in the shower, and all the lights went out and the room was pitch dark. Luckily my husband was there to come in and turn the lights back on...otherwise, that could've been very tricky trying to get out to walk across the room to turn the lights back on in the dark had I been staying alone. That is definitely something that needs to be addressed.

Good

The rooms are very large by NYC standards, very central location for midtown and extremely convenient for Broadway.

Great location - Bryant Park within walking distance. Friendly staff and very clean. Perfect for business travel.

My reservation was booked on Expedia and when I called the hotel day before my trip, they had a smaller room reserved due to a renovation. Although it took several days, they worked with me to accommodate our needs at a a mutually acceptable rate. I look forward to my next visit and am excited to see the completed reservation.

I loved the stay at the hotel. It was a very comfortable experience and walking distance to attractions.

Roooms very nice and recently refurbished. Desk staff, dooman

Arrived after an event that lasted until 7:30pm. Went to get bath ready for kid. Nothing but brown water for 8-10 minutes of running bath water and emptying it. Have him a bath after many unnecessary gallons of water wasted. Then I went to shower. Nope, no shampoo. And of course, now how can I call once I am sopping wet and in the shower? Then, we go to leave “early” at 8am. Haven’t even been in the hotel but 13 hours before we leave and the vouchers for coffee and breakfast aren’t going to be used because the coffee shop they collaborated with across the street had a lock that they needed to fix or force open on their front door so they didn’t open til after we had to leave. Sometime after 8:40am. Felt a little bit like a tactic they had to not have to honor 100 hotel guests bc it ended up not being a financially sound decision. So Starbucks it is and $20 more dollars out the window. Soundproofed? Not on the 8th floor or below that. At least the bed was reasonable and the room was clean….but of note, no bottle of water provided and no room amenities like a shower cap for a rainfall shower or a towel for wiping off makeup. It was below the standard for which a place can charge as much as they do. Stay at Made NYC for a more quality experience of the things the hotel markets as provided

Excellent

It was under construction. We have stayed there in the past and was so impressed with the lobby before. We understood it was understand construction but only after booking it.

Hotel is being renovated. Lobby was reduced in size. The new rooms are very nice.

Amazing hotel. Will be staying here again.

We were not told the hotel was under renovation. No restaurants n bar which was a huge dissapointment but they still charged full rate. Asked for refund but they refused.

Very nice property in excellent location. I would have rated 5 Srars but was undergoing renovation.

Room was comfortable and luxurious

Really nice hotel with great amenities. Shame that they had renovations going on and we were made aware after we booked the hotel. The lobby and the restaurant was closed

This is my favorite hotel to stay in NYC. The staff are lovely and the rooms are comfortable and look nice.

Great location. A walkable area near Times Square.

We have stayed here many times and like the hotel. However on this trip we didn’t know until a week before we arrived that the hotel was under renovation. No restaurant gym or lobby.