SureStay Hotel by Best Western Orange

I like the service

It was very nice. Not a ton to do around there, but i just needed to sleep.

I make a cancelation since 6-6-25 and never recib my money back, and Expidia Customer service not spoke English, never come back with Expidia

Everything in general was good except no elevator.

Wonderful, friendly front desk staff made us feel at home.

Price was ok, but didn't like the deposit of $200. Room was clean but it had a musty odor. Shower tub was a little damaged. Other than that was an ok stay.

It wasnt very handicap friendly. We got there late and there is only stare access to the upstairs floor. And at the time there was limited lodging due to the tornadoes that had hit and everyone trying to find temporary shelter

Greta

Loved my stay ! Highly recommend!

The room was very clean and comfortable. It was a good and quiet night for sleeping. The morning breakfast included hot food, scrambled eggs and hash brown potatoes.

Very professional and customer service friendly. Very accommodating.

They asked for 100 dlls deposit ,just in case you'll smoke in a no-smoking room,wich i didn't mine but should have said the time i booked.I got em back 2 day after the check out

The room was very clean and comfortable. The breakfast had scrambled eggs and hash brown potatoes. I will stay here again. The hotel is set back from the highway so road noise is not a problem.

I didn’t get a refund I didn’t even stay at the hotel

Not to good i couldn't get there it give me to diferen addres o e of them that i was 6 hours away and the othere address it was apark

This motel was absolutely disgusting. I live in the area, needed a place for my wife and kids to stay for 3 days while we remodeled the bathroom. The first room was horrendous. The floors were so dirty. It turned towels black when my wife mopped the floor with a towel. The next day we moved to a different room. Same exact thing. The only thing the housekeepers do there is empty trash, change the sheets and sometimes give fresh towels. From the outside and even the lobby that looks are deceiving. When you go in the room the flooring that they use this dark so you really can't see how nasty they are until you step on them and your feet stick. If you wear white socks they will be black. I truly do not recommend staying if you have children that will be walking or crawling on the floor.

Besides Mrs Veronica and the Nice morning guest service guy and lady there Sat and Sun, this hotel doesn't look as advertised! Upon arrival from a 10hr drive, it looked abandoned and that made me nervous to see the inside? I booked for the distance to me location and because of the long drive I expected to have access to a clean hot tub and be able to relax, The best of so called breakfast was waffles and bagels, and the bed was comfy, until the 2nd night. Other than that, I honestly want to contact the health department or codes! Half of the ceiling is missing, went to relax in the hot tub and it wasn't even working, so I waited patiently for the poor worker who tried hard to fix it but as I'm standing there I looked and saw lots of dirt at the bottom and wanted to see if he'd say something but he kept trying, I looked in the pool it was the same so I just walked away! Went back to the room to shower and change so I turned water on to get hot and after going back to bathroom I see the tub water a tan color and left it there to show a worker. That night I found the front dest guy who was on the phone and seemed I was bothering him, I complained of the water and all he did was let it run a while and said it's fine now? I did isn't feel comfortable at that point so I showered at family house. That night I cut the ac up on high instead of low as the night before then I was awaken by a smell which as coming from the ac, it was mildew like that hotel had been under water. HORRIBL

They didn't even let me make it to the hotel before trying to take payment and sent me a cancellation email

This is really a review of Expedia. Due to storm damage to my house I booked a room through Expedia but due to the same storm, this hotel was not open and I've been trying to get a refund of the prepayment of the room through Expedia. I'm sure there is some way of contacting Expedia but I cannot find it on their web site.

I should have read the reviews. A person week ago posted in the reviews, their room, the bed had bed bugs. I booked a handicap room with an open shower which I was stuck in a room with a bathtub. I fell and hurt my back due to I can barely walk getting in and out the tub. Indian lady was very rude during our stay. I will not stay there ever again!!!!