The Benjamin Royal Sonesta New York

Transport links, easy access to main attractions

Nice clean rooms. Was upgraded to a balcony suite on arrival. Was really nice to have a sizable room to return to, as our original booking was for another hotel with a room that would have been over half the size for the same price.

Awesome room

Only negative is the elevators are way too slow.

The hotel was very clean and staff were extremely helpful and polite. Very clean fitness area. Restaurants so close for meals!

Excellent hotel with very friendly staff. Extremely clean and amenities were awesome! Will definitely stay here again! Very easy access to grand central too!

I chose this hotel for location and use of a fridge/microwave. I have severe allergies and called ahead to note that. The lobby is overwhelmingly scented which is painful for an asthmatic. At check-in was the first I heard of an additional $100 hold per night’s stay. The kitchenette was full of their mini bar items. I went to front desk and asked that they remove the items on the counter - except X. Everything was removed including X. Ok - errors happen. Called and asked for X. Half of X arrived. Next morning - can you send X. Did not arrive - but another product did. Not used. At checkout - bill included minibar items even though we’d had them removed on checkin. They offset it against room credit - but that’s a poorly controlled process. No hot water in bathroom and reported it. Not fixed. Called after 11:30PM to ask questions about a complaint we didn’t make. Dishes in kitchenette not clean. And the person cleaning the room sprayed tea tree oil spray setting off allergies in spite of request for no scents. If you are asthmatic or have allergies - I would not stay here. Finally - on two occasions - staff nearly ran me over in the hall with their carts. If the hall is narrow and someone is heading to the elevator with a bag - wait there with your cart and let the guest go first. Not the “luxury” stay the price point would imply.

Nice place to stay :)

Great room and location

My friend and I stayed 3 nights at this hotel and it was amazing! The r

Check-in staff was rude and unfriendly, not a great way to start off a stay at a property. Housekeeping did not clean my room on my first day…not sure it would have been done my second day if I did not ask for cleaning on my second day.

Spacious room with convenient location, walkable to Timesquare, Central Park, and 5th Ave

Another wonderful stay. We are eager to return when the renovation is complete. The bar and restaurant are not yet open, but there are plenty of options nearby. The staff was amazing and the bed very comfortable.

The Benjamin was conveniently located to sloan Kettering hospital, my family member is getting cheemo so this brings us to the Benjamin weekly.the lower floors are noisy and one bedroom suite bathroom is smaller but other than a rude doorman on August 11th@530pm which i was flabagasted because other doorman were nice and tried to accommodate you.perhaps he was having a bad day.

Great room , a lot of good places to eat nearby

Amazing staff. Doormen and front desk staff were friendly and lovely. Our room was HUGE by NYC standards -- much larger than my old Midtown apartment. Gym was a cut above most hotels. Great place.

Great hotel, comfy beds and accommodating staff

the rooms were very spacious and comfortable. the service was good. very happy with my stay!

The property was great. The room was clean, the bathroom was lovely. The staff was axceptional

Nice staff and great location.