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The Donatello
Hotels
9.2
/10
Exceptional
995 reviews
What Guests Say About Their Stay
Tracy
10.0
/ 10
The hotel was clean & we felt very safe staying there. The night staff were fantastic. Very friendly & helpful. Bob was very patient & kind letting my nephew help with the luggage. I feel he went the extra mile for us. We appreciated his kindness. The day staff could take some tips from the night staff.
April
10.0
/ 10
Fantastic location rooms are gorgeous the staff is amazing and the rooftop is amazing
wilbert
10.0
/ 10
Great hotel
Very good Spa
Close to good restaurants, China town
Unfortunately, too many homeless few blocks away
In the Area
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501 Post St, San Francisco, California, United States, 94102
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in The Donatello
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What's around The Donatello
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501 Post St, San Francisco, California, United States, 94102
Discover More About The Donatello
Location
The Donatello is located in area / city San Francisco.
About The Donatello
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Donatello exclusively for you.
The Donatello is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, The Donatello is the right place to stay.
All facilities in The Donatello
Others
Hotel Services
- Tours
- Multilingual staff
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
General
- Parking
- Terrace
Sports and Recreations
- Fitness center
- Billiard
Food and Drinks
- Bar
Things to Do
- Sauna
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
Business Facilities
- Meeting rooms
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in The Donatello
Important Note
- Covered valet parking fee: USD 57.0 per night (in/out privileges)
- Housekeeping is available for an additional fee and varies based on length of stay and unit size
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 250.00 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 10:00 |
Available rooms at The Donatello | 94 |
Number of floors in The Donatello | 15 |
Another facilities in The Donatello | Tours, Multilingual staff, Luggage storage, Express check-out, Porter |
Frequently asked questions about The Donatello
What are available facilities at The Donatello?
There are top facilites at The Donatello such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Donatello?
The standard check-in time at The Donatello is starting from From 15:00 while the latest check-out time is at Before 10:00
More Reviews from Other Guests in The Donatello
Traveloka (3)
Other sources (992)
9.2
Exceptional
From 992 reviews
Cleanliness
9.2
Room Comfort
9.2
Service and Facilites
9.2
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Traveller Reviews The Donatello
Number of reviews per page
20
40
Top reviews
Travlale
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The staff was so great that we extended our stay by 2 nights.
Tracy
Leisure with Children
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The hotel was clean & we felt very safe staying there. The night staff were fantastic. Very friendly & helpful. Bob was very patient & kind letting my nephew help with the luggage. I feel he went the extra mile for us. We appreciated his kindness. The day staff could take some tips from the night staff.
Leonardo
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Close to shops and restaurants. Friendly front desk staff.
Richard
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Nothing.
Roxanne
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Wonderful location in middle of union square. Can walk everywhere. Note: quite a few homeless in the area but no issues. Hotel was friendly, helpful and we encountered some initial problems with our room (heat and drain) but they quickly fixed by moving us to an equal room. The spa floor is beautiful. The valet and security are terrific and so friendly. Rooms are roomy and comfortable. Very nice stay. Note- they do a vacation resort sales pitch at checkin but not pushy if you aren’t interested, and great perks if you are.
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Don
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Thanks. Excellent service.
April
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Fantastic location rooms are gorgeous the staff is amazing and the rooftop is amazing
Cristiane Aigner
Leisure Family
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great location within walking distance of nice malls and transport; friendly staff; good cleanliness, although it would be better if all rooms were free of carpets.
Craig
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Great location and excellent staff.
Philip
Leisure
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Could not get the heat to work; key in room entry did not work. The entry problem was resolved after a few minutes (the battery was dead).
Charlotte
Business and Leisure Family
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
I enjoyed my stay. The concierge Pam was so warm snd pleasant. She made you feel at home. There was one woman in particular that was upstairs and worked the reception desk at the spa and also at the front desk reception that I did not care for her attitude. When she was asked a question she was rude and unfriendly. Because of her I never went to the spa. Otherwise everyone else very nice especially Pam.
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Verified traveler
4.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
PROS: Good central location near Union Square and transit. Excellent service. Everyone was so nice! Our room was spacious and comfortable.
CONS: Mattress was marginally supportive with terrible pillows, we both had stiff necks. Unfortunately, Our stay was marred by the poignant audible shouting of nearby hotel worker strikers. I don’t recommend going back until the striker’s needs are met.
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wilbert
Business Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great hotel
Very good Spa
Close to good restaurants, China town
Unfortunately, too many homeless few blocks away
James
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
We enjoyed our stay at The Donatello, it was very centrally located so we were able to get around and see all the sights with cable car just a short walk away as well as Union Square and Japantown.
We had a car so used their valet parking which was excellent, everyone we encountered on our stay were amazing and could not have been more helpful to us.
The only downside was the noise outside with a few protests starting early in the morning as well as homeless people screaming throughout the night. The hotel can’t do anything about this so I recommend bringing some ear plugs or something.
Overall a very good stay and would recommend.
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Alan
Leisure with Friends
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
It was ok.
Varocha
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Convenient location and good service
Tom
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
The hotel is part of a club that I was offered inducements to join. I prefer a hotel that makes the bed every day, provides fresh towels every day and tidys the room daily.
mariah
Leisure
4.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
No amenities (no room service or cleaning) offered despite paying full price.
jose
Business and Leisure Family
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Everything was superb
ALLAN
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Rooms were great, clean and well appointed.
Sadly the surrounding sidewalks were not clean due to rough sleepers
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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