WoodSpring Suites Orlando International Drive

Front desk closes and no one was available to check me in, the phone number for Assistnce after hours is the number at front desk, not too sure who’s bright idea that was since they are not at the front desk. I spent the night sleeping in my car, canceled my reservation and stayed else where. Stay away!

Not as it looked on pictures, and not that clean.

They had very bad air condition, and no T.V. There also was no extra towels or blankets. The overall experience was not to return again

No tv dirty beds no pool access

Tvs were down since Monday before our Saturday arrival, and no notice was sent out. Even checking in it was not said. Just found tv not working and called front desk....horrible customer service. No discount offered or anything, just "oh well" attitude. Room had no sofa or seating other than a beat up deak chair. No iron in the room, clerk didnt even mention how to get an iron.

Good location. Budget friendly. Front desk agent was very friendly (forgot his name). Floors and door handles in rooms are typically not clean, door handles. Room was missing tv remote upon arrival. You get what you pay for here.

A drawer was missing. Smelled like paint, so strong we had headaches from it. TV didnt work, AT ALL.. even after I had to ask for a remote. Gave me two, neither worked. Floor was greasy, couple next to us screamed at one another all night. Lobby, elevator and halls smelled terrible. Overall? Horrible experience. Would LOVE a refund.

Truly I hate to write this review as it is not nice in the slightest but completely needed. I booked this place for one night and I regret it immensely. The hotel looks “nice” from the outside but looks can be deceiving.. when you get to the door it’s locked and you need to be let in from the inside or a key, fine.. there is 1 front desk person.. who also happens to be the hotel manager. When I made the arrangements for the booking I was given a specific cost & thank god I screenshotted it because the hotel MANAGER tried to charge me more and told me it was because of A. “Orlando tax” even though the taxes, fees and resort fees were included in my grand total upon booking & then B. (Once I complained to Expedia) the additional cost was due to the “car I had”. Unfortunately the list goes on, to begin with the area feeling unsafe, the hotel has no help after 11 pm,the room we stayed in being extremely worn down, the tv not turning on (probably because it was paired with a direct tv remote for a Roku tv?) The microwave having a part hanging from it, one towel in the whole room (for two guests) and lastly if the creepy flickering bedside lamp doesn’t tell you this place is run down I’m not sure what will. I spent over $100 for this night & im truly at a loss of words were the value of where my money has gone. OH & check in took us about 30 minutes and truthfully I have no clarification when the office will be open so I can check out as early possible, I will NEVER book here again

Did not like anything a total dirty hoyel

Excelente

My employer put me up in this hotel but i had to check out after one night of a four night stay. Room was filthy and half a dozen roaches were running around all over making it a very uncomfortable stay. I informed the front desk and checked out the next morning due to the unsanitary conditions. I was told the room would be refunded but my employer has yet to receive a refund.

There’s people living there, loud, smelt horrible, draws were missing

The room was not what was pictured, the room was missing pieces from the bathroom, there was some sort of splatter on the fridge. To top it all off there was trash In the wastebasket AND a dead roach on the night stand to seal the deal. Needless to say I’m glad we were able to get a refund AFTER about an hour of going back and forth and THEN being able to rebook elsewhere.

Booked a king room and on arrival no king was available, had to op for a double queen room. Remote was not functioning in room but was provided a replacement by staff member. Small bugs in bathroom but no infestation. Thin sheets, no comforters, cool nights in Orlando. Overall decent experience.

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Terrible experience and information on website is inaccurate. Checked in from 1st day at MegaCon and front desk was empty. Lobby was full of people waiting to check in, we waited an hour before we were able to get someone on the phone and tell them people were waiting. Sheets were full of mud and hair, bathroom was dirty and had hair on toilet and in shower. Thought front desk was 24 hours for help but the office was closed. Next morning office was still closed. We tried for 2 days to get TP because there was none. When we left in the morning around 8 and arrived back at 10:30pm the front desk was closed. When asked about room service we were told housekeeping comes every 2 weeks. I would have to pay $3.90 per towel if I wanted fresh towels. Wifi is for one device and only to check email, otherwise you had to pay. Front desk hours are 9am - 11am. No one answers the after hours number. I shouldn't have to clean and hotel room and buy my own tp. Would not recommend this place. Nothing on their site or Expedia site is accurate about this hotel.

When arriving the front desk was closed, the lady that was in housekeeping spoke no English. She didn’t know how to run the front desk. She told me she didn’t have a room for me even though I had a confirmation number. Another lady that was checking in was being told the same thing. She finally came around and said she found me a room. When going into the room, it wasn’t even the room we paid for. We got 2 queen beds, this room had 1 full size bed. No couch. Not to mention the room had roaches. This is unacceptable. I’m not sure how this place is in business but something needs to be done. We was never offered a refund or discount. Do not recommend. When we told the front desk the next morning about the roaches they said oh sorry pest control sprayed the top floor and they are coming down. Also you can only have max two towels at a time unless you bring the other ones.

Had to change rooms because the tv was not working and then found coal roaches in my next room

Olor a marihuana en todo el hotel.

Place is a dump, smelled terrible, hardly any front desk staff, check-in process was tedious, the only elevator broke on day 1 and they put me on the 4th floor.