Anh Duy Hotel

Too bad for a trip! Booked on the app but when arriving, the hotel said there were no rooms, did not report to the system, while the hotel said it had reported to the system for the past few days, but did not check if the customer had booked or not to avoid disappointment, the customer's information was complete (email, phone number) and arrived close to the time, during the holiday when it was difficult to find a room but the hotel did not notify the customer, when it was close to the time to book a room, they did not find a solution, the receptionist said she did not know what to do??? The money was refunded the next day.