Gondola Hotel & Spa

The room is too small, not as big as the picture. Poor soundproofing, old room furniture, remote tv clinging to dust, receptionist guard attitude disdain uncomfortable, not friendly, not helpful. Never come back!

Convenient location to explore the ancient spectrum and stroll the shores of the Lake. The staff are polite and friendly. Rooms are clean and comfortable.

When I came to hotel, they did not have porter to bring my suitcase and the bell boy did not open the door. But the quality of hotel is very good. the location is near the Hoan Kiem Lake, so convenient for moving around. I paid booking through app and I want to get the tax invoice but hotel said they will charge more 15% on the total receipt. This was terrible experience for whom have business trip like me. And traveloka did not give any help for me. Pls be carefully if you want to get the tax invoice for business trip. And I will consider if have new booking by agent in future.

Reception staff enthusiastically, thoughtful guidance on rooms, services, prices. In the morning, I reported a failure of the TV remote. After work, I found a new one. Have my own breakfast when I have to leave early. But should not go to work, because the invoice is a bit difficult, the hotel not only collected 10% as usual but also collected a few hundred thousand more, not recorded on the invoice, I can not claim back to the company, Although I asked to write all the expenses on the invoice from the beginning.

Good, everything I value is good. Enthusiastic staff.

The hotel is relatively clean Mattresses and blankets are very warm and smooth. Very bad Wifi. Decor is also quite nice and good. , when open at night The shared walkway at night turns off all lights without seeing the road :) Water is not warm enough to bathe in winter: ((

The room that doesn't look wide in the form Overall clean, good But quite narrow and older than you think Breakfast is not a lot of location available.

- There was no requirement to clean the room, not to set the table to move out, but the staff voluntarily moved in while I went out. - Receptionist okie but the staff in the lobby is not very enthusiastic.

Good service, fully equipped, convenient location. A small comment about the buffet staff talking to each other is too big when the guests are having breakfast, maybe they think only foreign guests should talk to each other indifferently.

The hotel is clean, the room is quite suffocating, the sleep is lack of oxygen. But relatively is good.

The hotel is not responsible for serving. Lock the room without fixing it. :( The first time, 2 times, 3 times will be fixed

The hotel is a bit small but the room is reasonable, clean, comfortable, the friendly staff is not very professional, the balcony needs to be arranged with more lights. Delicious breakfast

The hotel is also 3 * but receptionist attitude is lacking. Difficult to understand.

The hotel is situated right on the sword lake, near the places of sightseeing, dining and entertainment. Small, clean room and a view of the sword lake. Have a good breakfast. Have a chance to come back!

Gondola hotel is good of all except bathroom which has a small problem: WC has got a bit bad smell, water basin is a bit difficult for use

Room is damp, black near the bedside. Need to refresh this position

Nice new hotel, clean. Staff polite, enthusiastic breakfast. Convenient location, near the lake

Clean room, bright buffet ok, room only with each door and baby key. The other room is $ 15. Somewhat disappointed about this. Wifi is bad. 2 days without wifi.

Nice room but no parking!

Small room left is very ok