Dear Mr. Minh Quan,
Thank you for choosing the Hapyson Hotel for your trip. I'm also very sorry that you had a bad experience at the Hapyson Hotel. As for the things in my room, my party will always maintain them constantly to make sure their guests have the best experience. About the bathroom hygiene and noisy staff, I have commented and discussed with the room staff next to me to learn from experience and not let these problems happen again. I am also very grateful that your assessment will be the motivation for your side to continue to improve and develop further. I would like to send you my best wishes and hope I have the opportunity to serve you at the Hapyson Hotel not far from here.
Best regards,
Thai Nguyen.