HOTEL de LAGOM

Amazing staff from the time we arrived till we left. Rooms met our expectations. Will definitely be back!

Lovely hotel, great location and wonderful staff

Fabulous, modern hotel in good location, close walking distance to all you need. Lovely staff and service. Would stay again.

Room service menu was affordable, you can enjoy Vietnamese foods if you are tired of walking. Overall every stuff has great hospitality and they were really supportive. Thanks!

Very friendly staff and near the train street (tourist attraction).

Just finished a three-week vacation in Japan and Vietnam, and we stayed at six hotels. The Hotel de LAGOM was the very best hotel of the whole trip. Our whole family was very happy with our great experience with Hotel de LAGOM The staff is extremely kind and helpful, the food was great (trained, happy chefs), the rooms are very clean and well thought-out, and it's in an ideal location in Hanoi. I would not hesitate to highly recommend this hotel to anyone who wishes to visit Hanoi. I never write reviews, but this hotel deserves praise and recognition for what hotel service should be.

Lovely hotel, spacious rooms, great location, tasty breakfast, friendly staff.

It was my first time staying here. The staff are very friendly and speak English very well. Overall experience was good.

It was an amazing experience. Staff is absolutely lovely and the MAIN reason the hotel is so successful. Breakfast is such a treat and it was an amazing experience. Even if some stuff during our Vietnam trip was kind of bad, the hotel was always a 20/10.

Staff are very good, accommodating to our needs. Thank you so much. Will stay here again in the future

The staff were excellent, so nice and very helpful, attentive to your needs. Highly recommend this place. The hotel is so new, clean, and comfortable. Definitely will stay here again if I am in Hanoi in the future

The hotel is new and the staff are all extremely accommodating. Location is excellent and walkable to a lot of different sights in Hanoi.

Beautiful new hotel in a quiet location near Train Street and the Old Quarter. Spacious room and friendly staff.

I thought the facility was beautiful and clean. Staff was personable and accommodating. If I go back to Hanoi, I would definitely stay here again.

Everything was perfect. Very kind people here and nice to stay here. Everytime again.

Location was fantastic but the overall hotel was more like a 4 star. Room was noisy. Air con dripping water. Shower leaked water. Bed uncomfortable.

It is really too bad they pulled a bait and switch with me as the minute I stepped into this property I squealed with excitement, clearly brand new and felt more of an upscale vibe to it. Then this happened ..I booked and paid extra for, mind you. A double room with BALCONY and GARDEN view, the hotel personnel with the biggest smile on their faces gave me and upgrade ! How very nice of them right? No. A downgrade is what I received. No balcony and no courtyard view. 2nd floor facing the street . This would be fine if the selection I made wasn’t specifically for a balcony and courtyard view. The moral of the story, be aware of this and be ready to turn around at the entrance of room if they do this. The most puzzling part of this is what they said to me is it was subject to availability.. except if I paid for something very specific, it should be available right.?

The hotel and staff are great they really do as much as they can for you. I do however have to say that the pictures of the sky bar on the website are totally different to what is actually onsite. Which I believe to be misleading at best. Basically none of it exists other than 6 x sunbeds and a couple of sofas. I have attached screen shots of website pictures that show something that is simply not there.These need to be removed as they are misleading. Higher management needs to deal with this asap. Other than that the hotel is good.

We had a great stay. Newer property, exceptionally helpful front desk staff, best breakfast buffet. I would highly recommend for Hanoi stay new old town.

I loved this hotel. Boutique. Personal service. Maître D remembered our orders from the two other stays.