I don't know if the hotel receptionist is also the owner, but he is friendly, enthusiastic, and approachable. Early check-in from 10am is fine, but late check-out until 4pm is not charged extra, probably because when I went there were few guests, many empty rooms, so people were more relaxed and comfortable. Overall, it's worth the money.
The room is clean, compact, cozy and quiet, especially the staff are friendly and enthusiastic. Location in the heart of the old town, a few steps to the lake, near many delicious restaurants.
Location right in the old town, opposite Ta Hien 1 minute walk, 3 minutes from Hoan Kiem Lake, many shops and restaurants, very convenient to move around. Hotel staff are friendly, cute, and cheerful.