General Information

- Each eSIM can only be installed once per device. Please do not delete the eSIM before its expiry date if you wish to transfer it to another device.

- The redemption code is valid for 30 days from the booking date. Please redeem it before the expiration date.

- Refunds or new eSIMs are not applicable if you delete the eSIM before its expiry date.

VAT INVOICE REQUEST

- VAT invoice issuance is available upon the customer's request for this service.

- Request your VAT invoice in 3 simple steps:

- Complete your booking for this product.

- Contact Traveloka's Customer Service team any time before your service date and provide your booking ID.

- You will be required to provide a mandatory tax code number, company name, and address for the VAT issuance process. Detailed instructions will be provided by our team.

- An online VAT invoice will be sent to you via email within 7 working days after you have completed the service.