Talixo Terms & Conditions
Rental Cost
Rental Policy
Restrictions
Reschedule
Refund
- Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
- Rental cost includes driver, fuel, toll, and parking fees.
- Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the Talixo staff or driver.
- All prices are subject to change without prior notice.
- During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
- You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
- Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
- Passengers must be at the chosen pick-up location on time.
- Passengers traveling from the airport must contact the driver directly to meet at the pick-up location. Please see your Traveloka voucher for further instructions.
- Passengers can change their flight details or contact info by calling Traveloka Customer Service.
- Passengers traveling to the airport must show up max. 15 minutes after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
- Passengers traveling from the airport must show up max. 45 minutes (Economy Class), 60 minutes (Business Class), 90 minutes (First Class) after the agreed pick-up time. Otherwise, the booking will be automatically canceled and cannot be refunded.
- Rental cost includes fuel, toll, and airport parking fees.
- The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
- All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
- Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
- Children between 3 - 6 years old must use a baby/toddler car seat. Should you need to reserve a car seat, please inform it in the “Notes to Driver” section during booking. Talixo will then contact you to confirm availability and price. Please pay the additional charge directly to Talixo.
- Passengers carrying additional baggage without prior notice will have to pay an extra charge
- For passengers who provide their valid flight numbers, Talixo guarantees extra waiting time in the case of flight delays. If your flight is delayed call Talixo at +4930346497369 / WhatsApp +491742118370.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Talixo vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
- Passengers are not allowed to drive the Talixo vehicle.
- Passengers are not allowed to use the Talixo service for criminal or illegal activities.
- Passengers are responsible for the consequences resulting from violations of the policy mentioned above.
- After booking is complete, Talixo's tickets cannot be rescheduled.
- To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / 1900-6978 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
- Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
- Refund amount is 100% of the rental cost.
- Refund amount will be returned via the payment method used during booking.
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