When we arrived there at 16:00 no one there and we had no notification that there is no schedule cruise at 17:00 when we booked for 17:00 and we had to argued with the ticketing supervisor to asked why we couldn’t board. Apparently, they don’t have our names on list that we booked it, and their supervisor kinda rude and told us to cancel and refund traveloka about it and they said it was our problem with traveloka not their problem. After a long argument they board us to next one. Finally