This agency was extremely unreliable, unprofessional, and showed a terrible attitude from start to finish.
The night before my tour, at around 21:45, they suddenly told me I had to change my booking from 9:30 AM to 11:30 AM due to “no availability.” This was after Kuber ATV’s working hours, so there was no way to verify anything or try other options. Annoying, but fine — it was buried in the fine print, so I accepted it. They confirmed the new time for 11:30 AM, so I rearranged my entire schedule and transportation to arrive by 11:00 AM as requested.
Then, on the morning of the tour at 9:15 AM, while I was already out starting my day, they messaged me again saying they would refund the tour due to a so-called “double booking by my driver.” This was a complete lie — I didn’t ask anyone else to book anything. I only had this ONE booking, through them.
When I confronted them, they came back with a shady and unacceptable proposal: to book me for the next day under a fake name, without informing my driver or anyone else. I couldn’t believe a company was actually suggesting this as a “solution.”
Because of this, I had to redo my whole day and rely on my driver (from a different and much more reliable agency) to get me a same-day booking elsewhere. Of course, it was more expensive because it was last minute, and I had no choice if I wanted to salvage the day. I ended up paying more, losing time, and it seriously disrupted my holiday.
I strongly advise people NOT to book with this agency.
They are dishonest, disrespectful, and clearly don’t care about their customers.
Traveloka should take action and stop allowing businesses like this on their platform, because this behavior is simply unacceptable.