My family received instructions to be present to board the ship from 4:30 p.m. to 4:45 p.m. The ship's schedule will leave the wharf for tourists to visit Nha Trang Bay. While my family and other passengers followed the prescribed time, there was a group of guests who arrived 45 minutes late (5:45 p.m. they arrived and boarded the train slowly). The train management forced those who followed the time to wait for a group of people who were late, without a SINGLE SORRY to all the passengers. The time frame to visit the bay from 5:00 p.m. to 6:00 p.m. with the afternoon sun in the schedule became the time to sit and wait for the above group of people. Feeling frustrated, my family couldn't feel whether the food that day was delicious or not. The warmth of the restaurant staff saved a bit of this experience for me.