I booked the wrong date. As soon as I realized, I corrected it. I booked for the 20th, but the terms and conditions said cancellation was only allowed before the 19th. That's terrible policy, because previously you could cancel just a few hours before departure. They suddenly changed the terms and conditions, and I lost money. I submitted a request for a review and repurchase, but it was unsuccessful. The purchase process clearly stated that cancellation was possible. The options for purchasing were also quite complicated, which was difficult for someone like me who isn't very good at English.

The processes are so smooth, what an amazing experience. It's very worth the price, especially if you bring the kids. For departure, you will skip 2 long queues, one for the immigration gate, the other one for the luggage check.

Easy to find. Good service. Fast track reliable for us.

The staff are enthusiastic and friendly, but it's better to send emails during business hours so they can be checked promptly rather than sending them late at night.

The fast land was oversold, it took longer than normal land by 20 minutes. It defeated the main purpose of fast land, we paid for nothing.

We bought Fast Track Service but the end it became super slow and we waited very long to get in

Instructions were very clear. Staff on the ground met us and directed us to the faster queues. Although there was still a line, compared to the regular (non-fast track queue), this service was god-sent! I guessed I saved 3 hours... Anyone who knows that they will be arriving at SGN airport should use this service.

The staff is fast to respond and easy to communicate with.

Passed the immigration less than half an hour thanks to this. Still have to queue but on a different line.

I enjoyed using the fast track service and would definitely use it again.

I am very happy with the service. It saved me at least an hour on the waiting line.

Traveloka informs about agents holding welcome signs with QR codes for scanning information, which is better than having customers walk around and provide additional information to agents, which sometimes leads to them being unable to find the information.

We are group of 5, included 4 adults+1 infant (1.5years), while we ordering from the app, its written there “2 years old and above”, so we just order 4 fast track tickets. But the agent in ho chi minh asked extra money for the baby for $20. We tried to explain that for baby under 2 years doesnt need to buy the fast track, but the guy still asking for money.

Good service, staff picked up at the border gate.

I paid, but have not used the service requesting a refund.

Great service, cuts the queue time by at least 30-45 minutes. Highly recommend this.

I didn’t use this cause it booked it at the wrong date. I need the refund!

Very good for quick help. Have recommended many friends and everyone likes it 👍🏻

Very fast and efficient way to immigrate. The staff was very friendly and helpful. I saved approximately 3 hours standing in line for immigration. Worthwhile investment!

The staff was very friendly and made it easy for me to exit immigration. They helped me handle my baggage, too.