Overall Ratings & Reviews The Westin Camino Real, Guatemala

The lobby was beautiful and the breakfast buffet was amazing. The bed was very comfortable and the sheets and linens were good quality. Overall, Our room was fine but not great. We were in the far corner of the second floor and our entire view out the window was the dirty rooftop of the entry to the building. Also our carpet was wet in our room. I think maybe the carpets had been washed that day???? The hotel seemed really empty and I’m not sure why we were put in a room with a terrible view and wet carpet. Surely there were other rooms available.

Beautiful, clean and great service. Walking distance to Oakland Mall and other restaurant and Bars in the area.

Recommend strong

I have traveled many times to Guatemala and have stayed at a few different hotels. But this has been by far the best hotel/ experience I've had in the city. I will only be staying here from now on. Don Mario from the sports bar and Karen gave my dad and I the most enjoyable experience and made our night with their friendly and welcoming service. We also stayed on the executive floor and the gentleman that was tending to the room where snacks and coffee was served in the evening hours was an absolute sweetheart. We also got massages on site which i highly recommend doing while there. The breakfast was delicious and had a variety of foods. We had Giannis for dinner which was great to. Everyone from beginning to end was great.

Recommend to all outstanding customer service

Only I can said is the best 100

Hotel is a little old, rooms not renovated but it’s perfectly fine! If you are looking for a higher experience I will recommend other hotel, this one might feel a little old school management!

Room was not ready at check-in time. There was a trundle bed in the room that was not requested and limited mobility.

Unknown why it has 5 stars, nothing out of the ordinary.

The staff was great Micheal and Miguel from the resturant were my favorite! Very friendly, helpful, accommodating and gave me great ideas of what to do outside of the hotel. Vilma gave me an amazing massage. I would stay here again.

Definitely recommend if staying in Guatemala!

Good location !!! Room are smalls, customer service ok, they need to work on that !!

It's expensive

Was not happy that the AC was not working. They never turned the air on only the fan was turned on. It was very hot especially at night. They fixed it but I think it should be standard to have the AC on with check in.

The pool and the gym are spectacular. Breakfast buffet was really good as well. The staff was really friendly. I would definitely go back and I would recommend it!

Hotel is great, most of the staff is awesome, we just had an incident at one of the restaurants with a disgruntled employee that apparently she doesn't know how to treat guests that pretty much by staying at the hotel is the reason why she has a job. I dont want to get into it but for a hotel this great is sad they have this kindof employees. Othen then that this howtel is awesome every time we go to Guatemala we stay there, location is convenient, restaurants are awesome, staff is very friendly ( except this particular employee) the hotel is getting a little outdated i think is time for an update because is getting a little deteriorated. We eill keep coming back since a couple of things here and there won't be a deal breaker and the bad apple will probably need to be fired.

Convenient location

smiling and helpful crew

Great hotel, very good dining options, great location, very convenient.

Room was spacious. But the bed was damaged too much.