Overall Ratings & Reviews Extended Stay America Suites Cincinnati Blue Ash Reagan Hwy

Rooms were dirty and was confronted by another guests an an aggressive manner

We left an Extended Stay a few blocks away due to cockroaches. Due to the need of a kitchen for a child with dietary needs, we booked a room at another Extended stay for the use of a kitchen. When we went to ask for the kitchen amenities at the front desk, we were told they had nothing at all - no dishes, no cutlery, pots, pans - simply nothing to use to be able to make or eat food. The whole reason for staying there was for the kitchen. I have called 7 times to request a refund. No one is willing to address this issue. The management is failing its' customers.

It was a nice friendly atmosphere

The worst place I’ve ever been in ever thing was dirty holes in walls nothing worked

The microwave and the phone did not work Nobody will come up and fix my microwave and there are no other roof so I cannot make my child dinner.

It wasn’t horrible it was clean but when arriving it took almost 30 minutes for someone to come to the desk to check us in after calling. Then the room they put us in the heater didn’t work

We booked a room that looked nothing like the photo. It was dingy and smelly and did not feel safe. We booked a non-smoking room but the entire building smelled like an ash tray. We went to the room, turned around and walked out. Trying to get our money back from Expedia, but no one is responding to me.

Other than a domestic violence situation going on in the lobby that escalated, it felt like a homeless shelter. With the price, not sure what I expected. Toilet handle didnt work (had to manipulate the flush), tv didnt work and my window was wide open when i walked in. Beds were clean and comfortable. Simple I guess you could say.

Very dirty!

Great

I hate to give negative reviews but it started at check in with the person saying it was a lousy hotel. Unfortunately she was right. My room had no towels, toilet paper, cups etc. No utensils and a refrigerator that didn’t work. Also the smoke alarm was ripped apart and didn’t work. It felt like they had not used this room for a long time. I cannot recommend this establishment at all.

First room toilet did not work, the room had a weird smell not a good weird. Their was hair on and in the bed. My dog drank water and slopped water so I wiped it up and the paper towels was black so the floor was dirty. Lights flickered. Got put on another room (the worker was good about this) and the second room was a little better

The lobby was being ran by a man who had loud, cursing rap music blaring when we got there. Smoke filling the lobby. He then proceeded to offer us a lower rate but only if we paid cash. Room was very dirty. The only toilet paper in the room was a half roll and only one towel. Given the unprofessionalism when we got there I didn’t care to deal with getting anything we may have needed.

First of all, it has no elevators and it’s 3 floors. We booked two queen beds and got two full. We got 4 pillows that were very flat to share with 3 adults and was told they didn’t have anymore pillows. The phone in the room did not work so we could not call the front desk easily, the room was set up to where you could not see the TV from either beds which made no difference because the TV did not work anyway. There was no toilet paper in the bathroom so we had to buy some, nor no pop machines so we had to go back out for drinks. This place is a roof over your head, nothing more, nothing less. We will not be staying there again tonight.

It's clear that the employees show up at this property, but management or ownership DO NOT! This hotel is in rough shape inside. It smells like stale smoke in the hallway - the room smelled like fried food and cat urine. After spraying the room and opening the window - we stayed our one (pre-paid) night. The chairs in the room were disgusting to even look at, we covered them with towels to actually sit on. The bed was clearly bought in bulk, cheaply and was extremely uncomfortable - as if all the springs were worn out.

The staff was very friendly. It was centrally located. I like that I could walk up to the stores go next-door get something to eat and the room was excellent.

The hotel smelt like weed smoke, the room did not smell but the rest of the hotel did. Parking lot had strange people hanging around in it. police did cruse the parking lot, which tells me it's a problem area.

No elevator, toilet didn't work, door lock for lobby broken No cups for coffee or oatmeal or utensils Staff friendly. Mexican restaurant, Kroger, Mc Donalds nearby Rooms were big, plenty of room to accomodate all.

This hotel should not be renting rooms!! They don’t have housekeeping staff. This was the dirtiest room I have ever been in! The walls were dirty, the door, the furniture had sticky spills that were never cleaned up. The bathroom was dirty - sink and toilet had not been cleaned. A check was missing from the tub. There was a whole section of carpet missing. The table is sagging in the middle. This was atrocious! Fortunately, the staff were very nice. I felt bad for them.

Worst stay of my life. Gross place. Doors didn’t work. Sketchy people everywhere. Smoking everywhere.