Overall Ratings & Reviews Extended Stay America Suites Knoxville West Hills

The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.

Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.

The cigarette and pot smoke smell at this property was unbearable, especially for a family trip with kids (traveling for a funeral, no less). I know this area of Knoxville well and assumed the hotel would be in much better condition than it was. The room was had was large, but we couldn't bear to stay in it due to the overwhelming smells in the room, lobby and hallways. I got a refund for one of three nights, wish it was more. This place is a mess.

I liked that it was convenient to everything.

The reservation stated hair dryers were available upon request. I requested a hair dryer but was told that they do not have hair dryers. This was a first for me. The refrigerator in the room did not open fully as the door hit the stove. The bed was not comfortable and there were dogs barking consistently.

Location and my room was dirty, very poor housekeeping.

Horrible smell filled the entire room and room looked like a bull ran through it

We had to switch rooms for a stain on the bed sheet and the tv didnt work. But over all very nice stay. Staff was very nice. Definitely will stay again.

The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.

Disgusting place

burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,

Room was not ready when we arrived an hour later than check in. Staff did their best to complete as quickly as possible, but the room was bug infested. Needless to say the wife was not happy!

I found another place to stay the second night I was in town - even without getting my money back. Dirty (horrible!), loud. Do not stay here.

Nice clean hotel

Room smelled of cigarettes, clearly had not been cleaned in a few visits. Towels and bed sheets were yellow.

Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility. This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area and an unpleasant stay.

Great supportive staff, centrally located, clean and quiet

This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there was a BRIGHT light from outside. Overall terrible 100% do not recommend. Spoke with front desk about complaints and were told a manager would get back to me.

Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….

Very basic. No internet. Grab and go breakfast was really basic, tea/coffee, breakfast bar, etc.