Overall Ratings & Reviews Fairfield Inn and Suites by Marriott Salt Lake City Downtown

Breakfast options were limited. No meat options. Aldo on Sunday we tried to do breakfast at 9:30 but it closed. Weekend hours should last longer.

Great staff

Hotel was good, no hot water for 3 days

great service from the ladies working at reception

Grea spot

Good

The trash can in my room had not been emptied from the prior tenant

The staff was amazing and the clean , smells are great!

Perfect for what we needed

The gentleman that checked me in was very rude and abrupt. He did not clarify his request, and came off very demeaning. I am not sure if this was due to the hour we checked in. I paid on Pay Pal and her requested the physical card I used to pay. I do not have a card for that, he said I need a physical card. I stated I can give him a physical card but it will not match the payment and I do not want it charged. However, the second time I approached the front desk he was a little friendlier.

Standard affair. Room was clean. Hotel and room show some wear. Location was pretty good and within walking distance to pretty much everything in the downtown area.

- check-in has issues, make us do paper form, and it does not get resolved even the next day. Saw new customers coming in and still do paper form for check-in - ice machine not working in every floor - poor services

Property good and a good area, the only bad thing was that it was pretty loud whe people on the floor above us where walking, is real possible that is missing more sound insulation in between floors.

Y is ok

Great room and stay

It was great no complaints clean quiet.

Grat place

No hot water since arrival. Hotel said we should let you know & you should arrange for compensation for us through a call to the Hotel please.

I booked this stay for my wedding anniversary. My husband and I planned on dinner and a night away from our busy house in Bountiful. When we got to the hotel we noticed that it is next to a nightclub. We were immediately concerned and asked to be on the opposite side of the hotel. The man at the counter assured us we were. We were not. After returning from dinner and drinks, we attempted to get some much need rest before returning home to our kids and pets. After struggling to sleep, my husband called the front desk. This was a different individual. He tried to tell us the loud music and heavy bass were coming from the parking lot and that the police had been called. We knew this was a lie because of the nightclub. It was then that we noticed the "complimentary" earplugs. This means the hotel knows this is an issue and does nothing to inform guests before they book. These earplugs were also a joke since, even if they would have "solved" the problem, there was only one pair. By this point we were wide awake and decided we would be better off going home. The front desk told us we would have to take a refund up with the manager. We had already contacted Expedia, so we decided to let the process run its course. We could not imagine that management would NOT do the right thing. And, the best the gentle the front desk had to say to us as we left was that the music had ended. Unfortunately, the manager did NOT refund any portion of our stay despite the fact that we got no sleep,

Construction was not optimal, as we could hear an overhead guest walking around loudly. Unfortunately they were up and moving late at night.