Overall Ratings & Reviews Sheraton Grand Hotel & Spa, Edinburgh

The staff

It was ok but not as good as I would have expected. Air con stopped working in the last night (fault code) so was very stuffy and could not sleep. No room service after 11 pm so could not get anything after the Ulster Halll show. Very odd bathroom door arrangement makes privacy difficult.

Beautiful hotel. Public areas and room immaculately clean. All staff courteous and welcoming. Beds very comfortable. Breakfast lovely with efficient and fast service despite being very busy. Always an enjoyable experience staying at the Sheraton Grand.

No fridge in the room and had to ask for one. Room phone not working/ as not charged. Confusion about what booking confirmation stated and room benefits received. Unhappy and would not stay again.

Excellent staff and location

Lovely flatness stay

could do with a make-over. the hand rails in the lifts are only just hanging on..!

Receptionist was exceptional food was excellent and the room was of a very high standard. Fully recommend this hotel for a stay in central Edinburgh.

Really lovely hotel. Used the lounge and would definitely recommend. Everything was lovely and would return

Was fine. A very nice 4- 5 star International quality hotel in a great location. The only downside: we arrived 2 hours after check in time, and the room still wasnt ready. Though they put is in the lounge with FOC drinks, it was still a further 2 hours before it was ready. Reason given: the hotel was overbooked. Sorry but i dont regard that as acceptable. That is an organisational issue on the hotels' part and if circumstances of our trip had been different, could have been a real problem.

You will not be disappointed! First class service and friendly professional staff. Good central location. If you can book the Club Floor you’ll have a full complimentary breakfast each morning and a 4:00 to 7:00 happy hour with comp drinks and snacks. Well worth the extra for the Club floor.

ok

Although we only stayed for one night we were very impressed. We were made to feel very welcome on arrival and given lots of information about not only the hotel but services we may be interested in round about. The hotel room was beautiful and very clean. We were at a concert at the usher hall just across the road so very handy for us. Breakfast was amazing! Such a great choice. We will definitely be back and hope to try the spa next time too. Thanks for a wonderful stay.

Staff were helpful and friendly. The room was comfortable and kept clean. Check in was slow and tedious

Loved everything about my stay!

I find it extraordinary that in a supposedly 5 star hotel that the bar is closed at midnight with room service closed at 11pm and mini bar not stocked. They did offer to suggest some bars we could goto outwith the hotel - but really?

Amazing stay at the Sheraton hotel. Everyone was so friendly and helpful. We will definitely return to Edinburgh in the near future and will most definitely book this beautiful hotel again. We look forward to returning.

great hotel in ideal position - walkable to everything. On one downside I feel that you should have complimentary access to the spa and not just the pool with the poolside steam room.

excellent property clean and courtous

Extremely friendly and attentive staff and very comfortable and well equipped room. Gorgeous spa facilities!