We arrived around 1pm and asked for an early check in ( per front desk agent, check in began at 3pm) without even looking at his computer, front desk agent said that no rooms were available so we figured we would get lunch and come back later, which we did, around 6pm. Later that night, we went out and came back around midnight to an EMPTY parking lot, only to show that rooms were probably available when we arrived, but no, let’s not make customer happy and let them check in 2 hours earlier. Adding on to this horrible stay, second night in, we get woken up around 1:30am but someone trying to unlock the connecting door to our room. I quickly called front desk only to find out that it was one of their employees trying to fix the door knob AT 1:30am!!!!!! Of course I complained to front desk agent the next day, which he looked up work order and confirmed to me that this happened but like he said, “ I wasn’t supposed to hear anything”!!!! And lastly, on top of this run down place, with stained shower curtains and rust everywhere in the bathroom, my son sneezed the entire time we were there, only for us to find out, while on the elevator with other guests who have stayed there before, that their ac/ heat system brings a ton of dust to the rooms. I’ve stayed at this hotel before when it was owned by Hilton, which is no longer the case. Needless to say, I won’t be staying here anymore.