We chose this hotel because it was close to the Nationwide Arena and it was less expensive than the two surrounding hotels. However, parking a block over and walking through the tunnels was very inconvenient and time consuming. Also, we called down to the front desk 30 minutes before check out for a luggage rack to be brought up. No one came. Called again 10 minutes before check out. And still no one. So my daughter and I dragged all out luggage down from the 20th floor ourselves. When we got down to the lobby, the luggage carriers were all there waiting for work to do and no one knew we called down. It was very frustrating and caused us to not only be late for check out but also forced us to leave the hotel 45 minutes later than we wanted to.