Overall Ratings & Reviews Hyatt Regency Phoenix

The property was great. I am disappointed that when I arrived to check in, the front desk agent said I needed to pay for the room upfront on top of the incidental charge. I have never had to pay for a room upfront. When I asked why, all she said was the system required it. 1. It made me feel like your hotel doesn’t trust that I can afford the room or I will pay. 2. Train your employees to have better answers with actual reasons behind it.

Love how convenient this property is to all things downtown. The hotel is clean and has an AMAZING gym. I will come back again and again

Great clean location.

A beautiful hotel with friendly staff. Check-in was smooth, quick and easy. Very clean property with really nice rooms. I chose it because of its downtown location, within easy walking distance to Chase Field.

Great place

We were given a great room went down to dinner and came back to find our room on 21 had a strong vibration. We called down they moved us to the other side on 16 went there that room was vibrating too. They moved us again to 19 other side and it was 1am we fell on the bed and I still felt vibrations. We called down they showed my husband a room when he came back he said let’s get out of here it’s shaking on the 3rd floor worse. We were at the valet and the driver told us that the entire hotel is on generators and that’s why it was vibrating. We were furious that no one told us. I ended up getting an allergic reaction to the vibrations - who knew - and spent 2 days in bed with Benadryl.

Love it

Always enjoy staying here when we go to a dbacks game. My head hit the pillow and I was out, can’t do that at home. Super comfy beds, fun pool perfect for young kids, friendly staff. Walking distance to Chase Field.

Very clean Easy to get around town with their location Very nice front desk staff

The property was beautiful. All the staff were polite and professional. I stayed in one of the two presidential suites. All the furniture was upgraded and put together beautifully. The bed was large and very comfortable. The only noticeable thing was the age of the building, and I understand there is little they can do about that. I was told I was getting a full-sized fridge and freezer, but I only had a tiny fridge that seemed more like a wine cooler. However, it worked for what I needed. I would 100% suggest visiting this hotel, but maybe stick to one of the many 'normal-sized' rooms.

A great hotel

Great location for sports events in phoenix

I had the best time ever, everything was perfect, I highly recommend.

Great for business travels but not for leisure.

Clean rooms very comfortable

Everything was on point

Overall, great experience.

There’s construction going on outside so it was very loud even though it was after 10:30 when I was trying to sleep. Then the power went out in my room and the smoke alarm started chirping. Room was fine just loud, and parking was crazy expensive.

Friendly, over the top progessional staff. Close to the convention center.

Always amazing