Room service was great

Very outdated and not in the best condition. AC doesn’t work properly in the room, towels are old and thin, curtains are dirty and dusty, pillows are smelly. Room and bathroom are very outdated. It took a long time to get hot water in the shower. Toilet doesn’t flush effectively. Sadly this is the best game in town so you don’t have other choices. The pool and food are great. Friendly staff. This hotel is in desperate need of serious work across all facilities. It doesn’t match the experience one has at an intercontinental in other global cities. It has the logo and the name but it really feels like a Holiday Inn from the 90’s.

Rooms are dated and

My husband and I absolutely love the Intercontinental Cali. We’ve decided it will be where we stay every time we visit family in Cali. The hotel is beautiful and clean of course, and the breakfast buffet is a must. The security is also excellent, providing a very safe atmosphere. We truly appreciated the staff more than anything. They were so kind and attentive to us at every turn. Highly recommend!

Truly Exceptional, Everything was perfect. To my liking the Coffee could be warmer but thats my preference!

The overall experience was delightful. People in Cali were extremily nice.

Didn't use the spa or parking

Thanks

Nice hotel.

The rooms were perfectly clean every day but hotel rooms are a bit smaller than I expected. The pool was great but it’s also used by people who live nearby and they took up most of the pool to do laps so that was annoying. The service in the hotel restaurants is really slow but I think it’s because people order from all the restaurants which I found to be odd. Otherwise the staff was very accommodating especially with travel needs.

I really enjoyed the luxurious lobby,restaurants, and staff! The rooms are a bit outdated but the pressure of the water while I showered made up for it! I would definitely stay here again.

It was very good , great customer service and a lot security inside and outside. They had a great restaurant and the best coffee shop with the best flavor

Muy buena la atención al cliente. Los cuartos muy limpios y los restaurantes de lo Mejor.

Clean room, amenities good, room Service good, elevator was tricky, Breakfast amazing, staff amazing, laundry service the best. A couple of little things that didn’t work well of course!

Great hotel and staff

yes

Everything fine, excellent

I paid for a king size bed and I was given a full size bed and they wanted to charge me money for a family member to come visit me in my room.

The best

I had an issue with parking because they don’t aloud motorcycles in their parking lot. Terrible, I did ruin my day and my stay.