Check-in was seamless and quick. The bar service was really friendly and efficient. Menu was very health-conscious in mind. Location is excellent, very close to the main square and tourist hot spots and easy to connect to public transit to the train station. Very good value for the buck.

Great staff, clean rooms, great parking and breakfast area

The staff go out of their way to make you feel comfortable and your experience pleasant. They genuinely care about their guests: professional, friendly, courteous.

Our suite was large with a beautiful view. The staff did their best to accommodate and make our stay comfortable. The hotel location is great: close to everything but away from the crowds. The breakfast is good: fresh and lots of variety.

This is not a 5 star property not even close Very disappoint that Westin would put their name on the property I feel like is should get my money back Loud and terrible air conditioner in the room very dated building in need of renovations A gym that is leased out to other members - you cannot get to the pool unless you go through the gym The staff at breakfast need better training and be more attentive to customers Coffee was always cold

Very nice,clean hotel.Close to city centre.Excellent reception staff! Breakfast is excellent and with domestic product!Will come again.

Room was clean and tidy. Flooring is due for an update. Beds were super comfortable and location was very central.

Expensive breakfast for what was offered.

The hotel is centrally located. The staff is friendly.

Very accessible in transport. The thing I don’t like is that, I need to ask what can they offer us. Example, how many free water per day? why the the bathrobe is only one? We are two guest. But overall it’s all good.

If this is 4 star hotel how come i have to ask another bath robe when i booked 2 person.

The room service menu requires a cell phone. I have one, but prefer a printed menu. Otherwise all was excellent.

Everything was great

Nicely located between the old and new part of Zagreb; I had a very comfortable, issue-free stay.

The hotel is in dire need of renovation. My room was very tired, smelly & I only had hot water. There was no cold water available (except in tub which was very inconvenient). The shower did not drain at all. I was always showering with water up to my ankles. Few of the reception staff, housekeeper & bar staff were nice & welcoming, as you should be working in hospitality. For the rest of the hotel staff - no comment. Only stayed here because of an event taking place there.

The room was very comfortable and clean. Nice welcome cookies and muffins on arrival. Air conditioning wasn’t working very well, it was a hot night’s sleep. The breakfast was okay/good, coffee not plentiful and lacked flavor. Hotel bar for dessert was very nice.

Great hotel, easy walk to the town Square & close to tram stops for easier access, lots of restaurants around. Be sure to visit the museum of broken relationships.

The carpets were filthy. The rooms were extremely cold and the engineer could not help. The fabric of the chair in the room was totally worn out, you could see the stuffing. Food was overpriced. The worst hotel I have stayed in, and I have been travelling worldwide, even 3rd world countries, hotels were better, sorry for the name of Westin, Marriott.

Great breakfast, nice staff and room was clean. Highly recommend.

Had a very good experience staying at this property. It is close to the main attractions (20 min walk or 10 min tram ride) and has good food. The property was clean but the carpets were old and wrinkled and need upgrading. Staff at the checkin were very friendly and so were the wait staff at the restaurant. But some of the others like the person making the omelet were kind of rude. Same was the lady at the spa. Overall would recommend this hotel.