Room was clean and staff was pleasant. Probably had worst room in hotel. When I asked at check in, "I hope the room is quiet and not near ice machine or elevator," he gave me a blank look and said "you might hear a motorcycle or car out your window." Room was on the second floor. All along right beneath window is like a balcony that you cannot access with about 4 inches of standing water from leaking water hoses. Exhaust pours in the 'unscreened' windows (yes the mosquitoes came in) from below in the courtyard where guests park with cars running while they check in. Room windows right beside parking garage where people are driving in and out. Ice machine and elevator were right across from room. Parking is unsecured and open to all. All this for 400 a night!

Excellent location for walking; all the downtown and harbour restaurants and attractions within walking distance. Great to have the suite for a little more room to stretch out. Lots of parking and easy to access car charging spots. Hotel has all the usual amenities, is very clean and staff are friendly. Even though its a central location it is quiet at night.

Our favorite place to stay in Victoria!

Nice and helpful staff.

Always stay here. Very clean, friendly staff, Clive’s lounge and Vista 18 good unless you are Vegan.

Amazing stay and the free upgrade was a really great surprise. Loved the stay here.

Loved it Would definitely stay again

The property is beautiful, and the staff is warm, welcoming, knowledgeable, and very helpful. The suite was very spacious and comfortable.

Location

Hotel as nice, close to everything. The only issue I had was the hotel felt tired and older!

great location, friendly staff and clean.

Not happy with it

We enjoyed our stay. Super convenient to downtown (buses, car rental). We really enjoyed cocktail hour in the lounge on the 18th floor. Would recommend!

Great location and well maintained

Great

The property was impeccable. Clean, beautiful. The staff were outstanding. Close to the central area of activity etc. VISTA 18 was recommended, our experience was not great. The food was not anything spectacular, the view in our opinion where we sat anyway was not anything worth paying the price we paid. Overall, would recommend the hotel.

Clean room Difficult Parking

Pros: - provided a crib when requested - pool was clean - room was clean - parking was affordable - convenient location in downtown Cons: - the AC unit was so loud, I needed to wear my earphones to sleep to block the noise - bed was too soft, our backs hurt

Very nice and professional staff and the room was comfortable, the hotel is at a great location for walking around downtown.

We stayed in the superior suite, the extra space was nice. The appliances were dated so it felt like an old 1 bedroom apartment. The staff were great and we enjoyed our stay overall.