My family and I stayed at the Chateau whilst visiting family on Vancouver Island, having never stayed here before we were unsure what to expect, but on arrival all the staff were super friendly and continued to be even more so throughout the stay, making my young daughter happy throughout every interaction, the hotel itself was great, clean, well kept and very spacious rooms, plus great views from higher up. We visited the restaurant on the 18th floor a number of times as well as the bar on the lower level and had equally pleasant experiences, we have all said we will stay there again on our next visit to Victoria.