Overall Ratings & Reviews Comfort Suites Lewisville

Upon check-in, i was charged additional fees. My family checked into the room and found a large sticky substance on the carpet. We found the refrigerator in our room did not seal properly and the items did not stay cold. Our shower had a hand rail that was very loose and coming off the wall. The AC unit was not very cold despite the temperature setting.

It was in a good location BUT it wasn’t clean at all it was a old urine stain on the mattress cover I showed the manager carpet was dirty and STICKY the picture on the website was NOT ANYTHING ALIKE and when you called the front desk they NEVER ANSWERED I HAD TO CALL ON MY CELLPHONE AS a person wanting to reserve a room to get anyone

The pool was closed for renovations. We were not told this during booking. We had to pay an additional $61.11 upon checkin. I was told it was a $50 deposit and $11.11

The place is very run down. Sheets were dirty, room was not cleaned properly, restroom looked liked it had not be cleaned, restroom light didn’t work. Obvious signs of corrosion because of humidity in rooms.

This is our 2nd stay here. First stay a few weeks ago was alright. Staff is friendly. This stay wasnt great. The first room we were given had clothes on the bed so it was occupied. The 2nd room the door didn’t actually lock when we left. You could just push the door open. The 3rd room had a wet spot on bedsheets when i pulled the comforter back. The front desk gave us new sheets which was definitely appreciated but i asked for a prorated credit and was told that could not be done. The side glass door entrance is broken and hanging off the hinges. The pool was closed both times. The breakfast is the same eggs and sausages every day. The pan of sausages was in the microwave this morning so i put it in the serving tray. Theres not much variety. Plain bagel, plain bread, nasty sausage. We will not stay here again.

I stayed at this hotel recently and it was absolutely dreadful. From the moment I walked in, I could tell that the place was maybe the wrong choice. I was misled by the pictures online. The elevator was rusty and seemed like it was barely functioning, which was the first red flag. The paint was chipped on the room doors and hallway walls. Once I got to the room, the issues only got worse. The furniture was old and clearly hadn't been updated or well-maintained since the hotel opened. The bathroom had visible mold from the sink to the tub, which is both disgusting and unacceptable. On top of that, there was a bad, lingering smell in the room that I couldn’t get rid of no matter what I did. I sprayed the room down and tried to turn the air on and it only got worse. Not sure if the filters been changed at all. To make matters worse, the sheets and pillowcases were dirty, and it was clear they hadn't been properly cleaned. I felt uncomfortable and unsafe during my entire stay, and I couldn’t wait to check out. Overall, it was a terrible experience, and I feel like my money was completely wasted. I would not recommend this hotel to anyone, and I’ll definitely never stay here again. I am so upset I wasted money on this hotel. I could not convince myself to stay at this property causing me to leave earlier than expected.

The room was very clean and quiet. We had very good nights sleep. The staff was very friendly.

There were cockroaches coming out of the bathroom. The two smoke alarms were not set up. Big safety hazard! The bed sheets were dirty along with dark, red stains on the sofa bed.

The doors on the exterior of the property didn’t lock to get into the building so anyone could come in from the side doors. The entire building including our room had a bad smell. There was no smoke detectors in our room but the wires for it were exposed. It may have “looked” clean but it didn’t feel clean at all. Everything was very dated.

Car broke down and I have to stay overnight, convenient location. hotel looks good from outside, good parking spaces, quite. Inside small entrance duty floor, pool out of service. Room good, comfortable beds, shower duty, clog bathtub. Breakfast uncook porklinks, very basic.

Loved the room and the service.

There was roaches in the bath tub. Asked for extra bedding and didn’t get any. The key stopped working every time I used it. Pool was out of order. Need better upgrades

The beds were very comfortable. Overall stay was very good. Could use a little more detail in cleaning elevator and bathroom sinks. The hotel was very quiet and had a wonderful night of sleep.

Not clean, not dirty, just ok. Rooms musty and need work. Feels/looks like 1/2 rate construction.

Clunky sounding elevator, door dragged on tile floor, top lock was broken off, toilet seat wasn’t clean, rip at end of sheet, curtains had rips, sun-blocking curtain wasn’t installed but rather was leaning against the wall (hazard for our toddler!), a/c was wasn’t working properly all night, breakfast was included but nobody was refilling items or keeping it clean, stains all over dining room carpet, none of the tables were cleaned off after use, and finally, they required a $50 deposit which I’m afraid they’re going to keep because of the tears that were already present in our room. There were no bugs visible but it’s definitely past its prime and hasn’t had good upkeep. Overpriced for what you get. $140 was too much for this place.

Broken bathroom door and smells of drugs

They have bed bugs and mold. The hair dryer also did not work and they couldn’t give us a new one.

AC doesn’t work well. The room is humid. Front desk staff doesn’t care about the customer.

Once I checked into my room I checked right back out. The smell of mildew and mold was overwhelming.

The rain came into the room and all the carpets in the room got wet and I couldn't sleep. But after that, they only said that there was no room and did nothing, so I checked out in the early morning And they didn't send me deposit money i was claimed and received