Overall Ratings & Reviews CRYSTAL CITY-WASHINGTON, D.C. by IHG, an IHG Hotel

The fridge was hidden behind what looked like cabinets. We missed it. The staff was courteous and respectful.

Good walking distance to various restaraunts.

My stay was comfortable, everything was excellent. The parking was too expensive.

This hotel is very dated. No USB/C connections in the rooms. Very small bathrooms. The elevators are old & small as well. They have a bar/restaurant on the property and when we walked in was like going back to the 80s. Bar is very old. Oh, I almost forgot they $44 per night for parking

Can improve a lot. Price too high for the service oferred

The property is nice in common areas. The rooms are dated.

The Crowne Plaza was a wonderful experience throughout our trip. The only snafu occurred at check with the early morning team member. She was visibly irritated when I requested an adjustment in parking charges. Once the adjustment was made, she never thanked us for our stay nor welcomed our return. It was a bittersweet moment in comparison to the awesome experience rendered earlier.

Everything was nice except check in. We had a full day of traveling, delayed flights and we were exhausted. We didn’t get to check until after midnight. The front desk woman was not friendly, rude and not hospitable at all. She was also rude to a family who also got delayed and arrived after us and had a small baby. If she doesn’t like her job maybe she needs a different profession. No one was forcing her to be there.

I especially loved the Mahi Mahi and the broccoli. Also, its non-smoking and quiet. Great for rest and relaxation.

One of the nicest hotels I’ve stayed at

The staff was very friendly and you can find the food and drinks easily inside the hotel.

Excellent stay! Very clean, beds and pillows are super comfortable, AC worked great as it was 100 outside. Shower had lots of pressure and the tub/shower is very roomy. Enjoyed our town night stay. The restaurant onsite is very good also!!

The stay was just okay, nothing special at all. My room need cosmetic attention bad, the bathtub faucet was twisted at an angle with 3 big cracks to the wall of the shower. The bathroom vent was full of dirt, multiple bad path jobs to the ceiling. House keeping was a joke. I was in my room when they came, I verbally told her to not come in and clean my room because I had valuable items I couldn’t not lock up due to no safe in the room. When I returned, only the bed was made up, didn’t even empty the trash can and my suitcase sitting at the foot of my bed. Nothing was taken, but the fact that she came back after I told her not to clean it and waited until I left to enter. Charging $44 a night for parking is ridiculous. It feels like they are forcing you to use their parking garage since there are only a handful of street parking.

Property is a little dated! No cameras in parking garage my car was hit! Parking is extremely tight and house keeping came into my room daily without permission

Property was well kept. Staff was courteous and helpful. Breakfast was above average in selection and quality. Location to the Metro was within walking distance {about a block and a half. Overall a great value and pleasant stay.

Liked comfort of stay, room was great good ! Nice location close to Washington DC. Didn't like my reservation profile was wrong after calling Personally set up. Handicap room ,the in room phone didn't work.. But staff on duty handle my room issue and solved the room over all 4.5 stars this app would only give even numbers.

Hall was very stuffy. No fridge in room.

They charge $44 a day for parking (ridiculous and unexpected) and they charge a $200 deposit also unexpected.

Just a quick stop before we headed down to Virginia Beach to see our son at Oceana Navy base! He’s a US Marine in training.

Excellent property! Service is fantastic, and the rooms Were clean.