We liked the hotel, the room and pool area. We didn’t find the staff welcoming or friendly. The check in person was okay, but not real friendly. The hostess or manager in the restaurant was horribly rude. We never went back to the restaurant due to her. The pool is difficult to access because an elevator is broken so you need to go through a dark remote stair case, or walk through the restaurant. The hostess/manager person did not like people going through the restaurant, but it wasn’t the guests fault that the hotel has it set up this way. Breakfast isn’t included and is expensive to add it on. There is an awesome shopping plaza next door with a grocery store. We bought breakfast items there and ate in our room. Next time, I’ll look for a hotel where staff are kind to their guests.

We had a very pleasant stay. Given the time of year it was a little crowded so we didn’t actually use the pool area. We did seem to have a bit of a small issue in the room with ants in the bathroom. Again it’s that time of the year.

We had an amazing experience. Thanks for everything.

Excellent room, staff, location everything was brilliant

Amazing food! And even managed to watch England beat Mexico too

Clean room , excellent staff

Lovely hotel, right next to a shopping centre, would definitely return if we’re in the area.

Breakfast hot food was cold, prepared fruit was tasteless, coffee very average

Nice stay, beds good - but lots of different types of pillows which were awkward for some of us. There was no tea and coffee in the room despite a kettle. Large car park which appeared safe. Will consider booking again for our next trip.

Towels a bit damage

Good

It is fantastic for Car trips and very convinient for shopping and dining

Clean hotel and room. Attached to a large shopping center with parking and access to transportation

Staff was exceptionallly helpful when persons in room above were continally disruptive with noise. We will be forever gratefull.

A functional transit stop on our route back to the ferry port. Very handy having the shopping mall next door with multiple dining options. The room was comfortable and functional. We would have preferred a China mug for our hit drinks that we could rinse out rather than single use paper cups (which we had to ask for more of) Very good breakfast buffet selection.

Lovely hotel .

We liked the proximity to the tram station. We didn't like the utterly useless aircon in the room, which meant we had a terrible night's sleep as we were too hot. I don't think it's unreasonable to expect a decent night's sleep as a given when you book into a hotel.

Always a good choice for a stopover here. Good parking.. Always Busy in the lifts though!

Overal goog

Pool was packed, not surprising given the temperature. Check-in could be automated to speed it up, or as an option. Excellent beds, pillows and air conditioning. Breakfast was also very good.