Overall Ratings & Reviews Clarion Pointe Hopkinsville near The Bruce Convention Center

Great owners trying to turn an old Holiday Inn (now Clarion) around. They were super sweet. Basic rooms that were clean and quiet. No issues at all. Would stay there again if I ever needed a bed in that area.

Way overpriced for inade inadequate

Pool is disgusting no breakfast, just overall very bad experience

If you just need a cheaper, clean place to sleep and shower, then i highly recommend this place. If your the judger type person that every little thing is going to bother you then you need a more updated hotel. The place needs some major updates but its clean and cheaper.

Room was moldy Breakfast was almost nonexistent

We liked our room, nice and clean. TY

Very nice and accommodating staff - many however do not understand English well so it was a challenge to get housekeeping to understand me. The hotel is being renovated so I expected some debris. My room was large and comfortable.

Their site says bar/restaurant..there wasnt one in operation. Trash sat by trash cans for days no one cleaned. Breakfast was so gross, stale bagels, old milk, old cereal, cold coffee, no juice. Microwave looks like a murder scene. Outside had trash everywhere. This used to be the Holiday Inn and was so nice. Now just horrible. There was a string smell of spices like cooking curry. The soaps, shampoos, etc had been used by previous guests were half full. Will not stay again. Clarion you can do better.

Good service

It is filthy, I wouldn’t recommend. It has gone downhill lately.

Room was fine. Rest of the property was a dump. Towels tossed on chairs in the lobby. Breakfast was pathetic. Only one elevator workin g and it was on its last legs. Everything is a state of disrepair.

I like it

Nonsense at the front desk. They are not sure what rioms they have rented out so they might walk in on you. Some roos with no lights...doors left open. Bar closed. No food. No beer. Keys not working. Kids running around at night yelling. Terrible waste of your money

My room door didn’t lock. Key card didn’t work. Only thing that worked was the slide lock. Noisy. Do not recommend

Staff was friendly, but once we were in our room we noticed cochroach's.

From check in I had to wait for someone to come to the desk. They have obviously changed hands and you can tell. The breaker or lack of was terrible there was nothing but coffee, and bread. The room was ok except for a huge cob web in the corner of the room and roaches in the bathroom. I will not be back I will be taking my business elsewhere.

At first the management was nice, and then a few of my family members came to check in and help me and my sister upstairs and they question us about them and then the room was freezing and we cut the heat on, left came back and the room was still freezing tried to cut heat back on and the unit would not work this time, we checked right back out and went somewhere else.

Had a good experience

I booked a room from Oct 29th to Nov 3rd because of my grandfather's death. I only stayed 3 nights & was in a different room each night until I checked out Nov. 1st. The 1st room(420) the water wasn't draining out of the tub. I was told it would be looked at that morning while i was away to come back that night to find water still in the tub... So i was moved to room 414 where the TV wasn't working properly & the bathroom light was going out. After going to the front desk to complain about 414 i was told to unplug the TV in 414 & that maintenance fixed 420 & i could check if i liked. Water was still in 420 a day later & unplugging the tv as requested didn't resolve the issue in 414. So after all of this i ended up in 416 my last night. I checked out the next day around 9am, manager wasn't present so i was told to leave my information... 5 days later i still haven't received a receipt as requested & my account is showing 5 nights charged even though i only stayed 3 nights & all the issues. I called the hotel today Nov 6th to be met with aggression after asking to speak with the manager just to be told the manager wasn't there & call back tomorrow after explaining why i requested the manager in the first place. I've stayed at this hotel numerous of times & never had issues i don't know if its different ownership/management but it is not the same feeling as past experiences.

Staff was friendly but everything else needs work.