Overall Ratings & Reviews Holiday Inn LOUISVILLE EAST - HURSTBOURNE by IHG, an IHG Hotel

There was black mold in the hotel halls. The hotel room was humid and muggy. The bath tub didn’t drain properly and we had to shut off the shower multiple times to complete our shower. We were scheduled to be there 2 nights but left after 1. Sad for a Holiday Inn.

The hotel was okay. It was clean and the staff was very nice and friendly. But there is an old section of the hotel that needs to be torn down. It’s all boarded up and looks uninhabitable. From our room window overlooking the area it’s disgusting, water standing, old furniture outside, it’s just unsanitary and unsightly.

Except for the filthy microwave our stay was great. Our room was clean. Our bed was new and clean and and our pillows were great too. We didn’t find any bugs.

We were graded with a pleasant welcome from Brittney at the front desk. She knew the answer to each and every question we had we had a little problem, nothing major and we called down to the front desk and she took care of it right away. There are some people that work Customerservice these days That act like it’s a chore to do their job but once you meet Brittney at Holiday Inn you’ll see that she takes her job very seriously and she does it very well. If I were in management, she would definitely be one of my assistance or a supervisor with her at the front desk. I would know my business is going to Be Run the right way and our guest will be very happy thank you Brittney for welcoming us to the hotel.

Wonderful staff and very very clean. To be an older hotel don’t let it discourage you from staying here. The older part is not part of the hotel now it is just the large building and it’s definitely a hotel I will continue to reside at when I come to Louisville. Looking for a beautiful event space this place several meeting rooms to ball rooms!! Excellent management and staff. Especially the young lady works the evening shift I’m not sure of her name but she’s the best dark hair curls she’s so kind!!

Safe and quiet

Safe and clean quiet

Property is older and seems rundown. When I arrived in my hotel room, there was old food in the fridge from previous guests.

Newly remodeled

The air did not work right in the room. The location was good for what we were doing there.

I paid a deposit on condition of room in cash for $60. I tried to get back and they said I did not pay for security deposit. I called several times and they refused to resolve issue. This is an untrustworthy place because they don't seem to exude honesty in their business relationships. I don't trust this particular facility.

Everything was great

The staff was excellent! The hotel was nice and the room was comfortable. The breakfast was also nice.

While checking out Monday morning 4/21, I asked the desk clerk to speak with the manager, whom I was not available. The clerk courteously, asked if he could help me with anything. I told him I wished to advise them of what I felt was a dangerous condition in the bathroom tub as being VERY, VERY slick/slippery to step into when wet, causing a slip/fall condition. Which I did experience, and fortunately with some fast footwork saving me a potential accident and the hotel owners a potential expensive lawsuit. Also, as a note the operation of the shower was not obvious and quite perplexing being controlled by a valve under neath the water faucet out of plain site. John R Ford

The rundown abandoned hotel was a little disconcerting upon arrival but the overall hotel itself was very nice. The walls are very thin. We could hear other guests at all hours.

Whoever was working the front desk Thursday evening she was completely rude and outta pocket for no reason. Asked if they had handicap rooms and she said she wouldn’t change it which was no problem until she started with her little rude comments. WILL NEVER stay again may look nice but staff makes the hotel feel hostel!

Friendly front desk. He had everything ready when we arrived. Ease of check in and check out. No hassle. Quiet and clean. Room was spacious and comfortable.

I booked a room for the weekend. I had a King Suite. Upon Entry into my room there was major wall damage which appeared to be water remediated related. There were two large spots like that. Overall the hotel was outdated and poorly maintained. Pool was cold. 5th floor elevator opening has damage that needs attention. For the price the facilities side of this property is not the move. Staff were all amazing tho!

Great location with easy access to shopping, restaurants and highway. Large facility with good gym and pool. Friendly staff. But they need to update the beds with mattress pads. And they need to tear down the damaged building in the front.

Had an amazing stay at this hotel! The service was top-notch, the rooms were super clean and comfy, and the staff went above and beyond to make us feel welcome. Definitely one of the best experiences I’ve had I can’t wait to come back!