Overall Ratings & Reviews Holiday Inn BLMGTN ARPT SOUTH - MALL AREA by IHG, an IHG Hotel

Im still waiting for my refund. I was charged twice for my room, instead of just the $100 deposit.

Nice place to stay wonderful place to stay!!

There was no way to turn on the bathroom vent fan. Mold on the ceiling. After 3 people showered, there was water dripping from the ceiling due to condensation, the walls were wet, the entire room felt damp. Even after being out of the room all day with the room fan on, the bedding felt damp. Trash can in hallway by the ice machine was constantly full and there were spilled coffee and other sticky substances on the floor around it that were never cleaned up during our 3 day stay. Pool area smelled musty/mildewy. Very strong smells of marijuana came through room AC from people smoking alongside the building.

Had to always ask for clean towels, etc. One time they brought them and just left them on the floor in the hallway for us.

Bed was rock hard. Pillows were super flat. Tried using the pool area but bigger kids were running and jumping into the pool. Adults were drinking around the pool!! Spent maybe 10 mins in the area outta fear for my son. Hot Tub overflowed with 3 adults and a small child. Poor use of pool area. Make pool and hot tub larger!!!

OK

Cold hot tub

Clean and updated. Conveniently located

This was a good stay. My only complaints are there were people smoking across the hall and you could smell it and there were soooo many kids in the hot tub the entire time. Us adults could not enjoy it. Otherwise clean place and friendly staff.

Very nice hotel. Very clean. Will stay again

Stayed one night beds were comfortable the floors the room was SUPER spotless. Good job to the cleaning staff. Only thing I disliked is not being able to get into the pool/hotub! To many kids playing around. It would’ve been nice to just have an adult only hour to hour and half :)

Friendly staff. Clean lobby and room.

The check process was horrible . It was clear that the front desk clerk had no idea what she was done. I made reservations thru Expedia under my name for 2 rooms. We were all issued incorrect keys that could not open our assigned rooms then the replacement was issue. A few minutes after that 2 other guest were open g our doors and coming into our rooms because the were issued for the very same room. Our keys no Longer worked. I am my travels I never was so embarrassed or received such poor service r from an international hotel ever

Very quite area

They lost an entire teams reservation. The messed up and lost my reservation. So i had to book through Hotels.com. The whole hallway where my room is smells reall bad like Marijuana smoke. Toilet unclean. Unfriendly unhelpful service. Very disappointing.

Great pool / hot tub

pool was dirty

Not really satisfied with what you get for the price.

When we checked in, the service was rude. When we got one of our rooms the electricity didn’t work for the microwave, tv, and fridge. The hot tub was falling apart around the edges and very sharp edges cut my bathing suit and the stairway had no baseboards with loose and duct-taped carpet which anyone could trip and fall on. We had to take the stairs because the elevator was out of service. On our last morning we were locked out of our rooms hours before check out time causing us to have to interrupt our stay to go down to the desk for new keys. The front desk service was rude and dismissive. The cleaning staff were the most pleasant thing about this place. This place is far out of date compared to others of the same brand. No conveniences like any of the others in this brand and the horrible customer service with attitudes made it the worst experience I’ve ever had. DO BETTER!

Remodeled rooms are nice, pool and hot tub area are super. Staff was very friendly and accommodating. Did not like that you have to pay for breakfast and it was terrible and way over priced.