The staff was very responsiveness when we had an issue with our room (one king bed v. two queens) at check-in. That said, there were live roaches in our room and at the pool. The carpet in our room was badly stained, and there was mold in the shower. I was largely disappointed in this experience. I've stayed at many of these properties over the years, and this was, far and away, the most unfortunate Hampton Inn I've seen.