Overall Ratings & Reviews Holiday Inn & Suites VIRGINIA BEACH - NORTH BEACH by IHG, an IHG Hotel

The location on the beach was perfect for us. We ate at the Square Whale on the property and the food was really good.

We booked this hotel last minute as it was the only one available with a one-bedroom option. Unfortunately, our stay was far from what we had hoped. The hotel feels very outdated, and while we were excited about the ocean view, the dirty windows completely ruined the experience. When I asked the staff to clean them so we could enjoy the view, they acknowledged the request but never followed through. We were given a room on the first floor, which was quite disappointing. I asked to move to a higher floor for a better view and more privacy, but my request was denied without much explanation. Breakfast at The Greenery restaurant was another letdown. On the first day, we were told it would cost $18 per person, but we were charged $20. I also received a drink in a cracked glass—thankfully, it was me and not one of our children who drank from it. On the second day, I decided to give it another try, only to find a hair in my coffee glass. The restaurant supervisor didn’t even bother to apologize, and the staff made us feel uncomfortable by standing too close while we were eating. After that, we decided never to return to the hotel restaurant again—there are plenty of better breakfast options nearby that don’t serve drinks in broken glasses or with hair in them. The only positives during our stay were the pools, the playground, and the free popcorn for the kids. Other than that, the hotel really needs to update its facilities and provide serious training for its restaurant staff.

They didn’t clean the pool at night and shortened pool hours after we arrived.

They changed pool hours in the middle of our stay without a notice and they had a sign saying open until 11pm then posted another a couple of feet away saying 10pm and immediately said we couldn’t swim when we came down at 10 while sign was being put up. Plus didn’t want room service but did want toilet paper, towels, and coffee replaced after a few days. I called numerous times and finally had to go to the front desk and get it myself. Everyday my granddaughter and I had breakfast together and let my niece sleep because she only wanted fruit and bacon each day. The last day I wanted us all up and fed before the long drive. They refused to let her eat her fruit and bacon with us because it was buffet only in the restaurant. We were sitting right in front and she clearly didn’t like the buffet items because her order was the same daily. They made her sit and watch us eat and take her meal with us when we left. Hostess was VERY rude about it!!!

I was actually pretty disappointed with my stay. The staff was not very friendly or helpful. In fact, as you walk thru the lobby it feels like they’re sizing you up to see if you belong there. I had to go to the restaurant 3 times to get ice because none of the ice makers worked. Our room smelled mildewy and the toilet ran the whole time. And, ocean view was a stretch as our room overlooked the driveway and the ocean was obscured by the trees.

The best thing about the stay was the veiw. The funiture was outdated and the room did have an odor. The location was good and the staff was very friendly and helpful. I asked if I could do late checkout on the property and the receptionist said she could not accommodate me that was a shock never had a problem before and was wiiling to pah a fee but it was ok.

Loved the location, pool area, staff, breakfast area. Gorgeous views.

Dirty pool. Light did not work in the bathroom. Old rugs, hotel very dated and not well maintained

Honestly it needs some tlc, it was very run down, and just because your right on the beach is no excuse for charging so much! The staff some were nice but some were rude. Hung up on my elderly mom after she called to ask a question. But the kids loved the pools so that was the only thing going for it.

Friendly staff!

We had great views from our ocean view room. The beach was wide and quiet. The hotel was on the boardwalk, had 4 awesome pools with grottos, slides and a lazy river, an indoor theater and popcorn for rainy days!

Long story: we booked a room with an ocean view, if we stood on the balcony and hung over the railing we could see the ocean. That wasn’t the big problem with the room, the smell of smoke was too much. I went to the front desk to complain about the smell. I was told they had no other rooms with 2 queen beds, but that I would get a king bed with a roll in bed. 2.5 hours later I was still waiting for my room. When we got the room they gave us a king bed and a single bed cot roll in. I went to the front desk to explain we have 4 people in the room and the beds given don’t fit our needs. I then had to argue with the front desk staff before I was given an “upgrade” to a 2 queen room facing the street. (I booked a 2 queen bed ocean view room) Once in the room the shower door was broken as was the desk and the lights in the room. I have never stayed at a hotel as poorly maintained or poorly managed. If I could leave zero stars I would have.

Booked an oceanfront room for 3 nights. I felt I was on a mini resort. Property has much to offer and children will enjoy. Prices are expensive but heyyyy these days WHAT’S CHEAP ?? Rooms can use renovation and NEW BEDS (including sofa beds) PLEASE. Overall decent and recommend

I like the kids area and pool options however i did not like the elevators theu were so small and when trying to get our stuff downstairs to check out was very difficult . 2nd floor ice machine was not working no bath in our room only stamd up shower water pressure was very hard the drive around area to pull up to hotel was difficult to get in qnd out of due to high traffic also had to pay for hotel parking and it was hard to find parking if you left the garage overall wasnt very pleasant. We did enjoy the pool areas

This is the second time I stayed here for the 4th of July Holiday and this hotel definitely needs some updating and improvements. Last year we had a horrible leak in the ceiling and this year it was no different. Different room and different floor and we had another leak in the room and part of the ceiling were buckling to the point where maintenance had to come in and do patch work. This is definitely the last time I am staying at this hotel with my family. Some of the amenities are great but to pay $2100 and have room issues is insane. The buffet was good but definitely overpriced. The good part of the breakfast buffet and hotel is that kids eat free. But the two women who accepted payments at the breakfast buffet were often rude. The 3 pools and bar are always awesome and the best part of our stay. The staff at the outdoor bar is often very friendly and helpful especially when you have multiple little children. I won’t be staying here again until renovations are completed.

My Family has a great time! It rained a little bit it was cool because they have a indoor pool.

Very close to beach, the pools were nice,

The check in process was good. Overall

This place has potential if they did some serious renovations! After checking in we were charged 10 dollars a night for parking as well as 40 dollars a night for insurance deposit! Insurance deposit was returned back after 5 days! We had to be moved to another room after the first room because the ceiling drywall was falling on the floors and bed as you walked! The hallways were extremely hot as there is no working ac in the hallways! No washing machines were working only dryers! We were on the 2nd floor and the ice machine wasn’t working! The elevators were so small that you could only fit 4 people in as well as the elevators were very slow working! We were there for 4 days and we made the best of it! All in all we did like the indoor and outdoor pools for the kids and liked that it was right on the beach

We booked Holiday Inn but was put in adjacent hotel theybown. Very outdated and a bug running acriss bathroom floor!