Overall Ratings & Reviews MainStay Suites Williamsburg Historic Area

Wifi is pathetically slow, barely decent enough for browsing and nothing more. No daily house keeping. You have to discard your own trash, and the trash cans outside are always full.

We had no remote for the television. There were a couple of bugs in the bathroom and sleeping space. Barely any kitchen utensils. Water damage noted throughout the entire room. Staff was friendly. The space was adequate but it needs a major overhaul.

10/10 do NOT recommend. The lobby area is nice and clean and the front staff were extremely friendly but that’s where the praises stop. The hallways smell of cigarettes and mold. The supposedly clean white sheets and pillows on the beds are stained with who knows what kind of bodily fluids. Dead bugs in random corners throughout the hotel. Microwave in my room that did not work and a stove in my family members room that did not work. Iron but no ironing board. Tv in room but no tv remote. Rust stains everywhere from floor to ceiling. Cleanliness is not a priority at this establishment

Friendly staff and clean

Do not recommend. Entire place smells of cigarettes, no pillow cases on pillows, lock on door broke, no shower head in shower, no cabinets on bathroom sink, mold in shower and kitchen floors, carpet is filthy.

The hotel was very dirty. Stains all over the place. Refrigerator was stained and dirty. Me towels sheets not clean false advertisement. There was no gym, even though it was advertised. As soon as you walk in, it's smelled like smoke and a non-smoking hotel. The elevator broke down the first night. I went to the front desk and asked for clean sheets.Because mine was soiled they said they didn't have any they we're all dirty

Room was poorly cleaned, refrigerator was dirty, no breakfast facilities as advertised, no exercise room or pool as advertised. Elevator broke and had to walk to otherside of hotel to get upstairs.

I chose the property for the kitchenette. When I arrived there was 1 plate, 1 spoon, and 1 knife, for 3 people. There were no pots or pans. There also was only 2 sets of towels for a reservation for 3. They normally have a set or two of extra towels tucked away in hotels. None here. The front desk was amazing and got me more of the items missing. But, this was something housekeeping should d o. Unless housekeeping has notified management and management chose to do nothing. The building is run down. The highlights of this property is the employees care, and there is physical space being a suite.

The place was very dirty. My room looked old and I think people lived in the hotel because some room doors were decorated with wreaths, etc and you could smell food was cooking. The elevator broke and I was on the third floor, so I took the closest stairs to leave and when I got to the bottom the door was locked leading outside. I had to take all my luggage back upstairs and find another stairwell, then it led me outside to the back and complete opposite end from the parking lot. Would not recommend.

Room issues, dirty sheets, unmade bed, broken AC and they knew it, no hair dryer, door swipe lock doesn't read cards and they knew it, elevator was out of order. I went through two room and the problems just got worse!

Not the cleanest. Stale odor of cigarette smoke throughout.

Very

No windows, toilet seat falling off the toilet, noisy room with constant humming noise all night long.

Customer service top notch 💯

The website still says that there is breakfast that animals are welcome and that there is a gym. All three are not true, but I also know that the management of the building has tried to report that to all the hotel websites.

Our Greetings and support of service was Awesome and very friendly when we first arrived. The cleanliness of the room wasn’t up to par. We had to clean the drains, walls, inside of the refrigerator and the kitchen floor was very sticky. We never used the air conditioning and heating unit because it looked like it hasn’t been cleaned in years.

Great customer service

Was good place to stay for a quick trip.

Poor Management

They have roaches