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El staff era muy amable sin embargo, las condiciones del Hotel no son aptas, y a pesar de la amabilidad, el Hotel están muy malas condiciones

Nice hotel, clean rooms, good staff. Went down to lobby at 8 am and they had no coffee. Other than that, great stay, would stay here again.

Breakfast and dinner buffet was excellent. Morning fresh juices, and variety was plenty to satisfy our appetite. It is an older building and the hotel is kept in a good condition and clean. Will definitely chose it again.

Everything was great,excellent,and we’ll be back soon

Enjoyed our stay. Breakfast was wonderful. Worth the extra cost.

Kind staff, clean rooms and nice pool!

the staff

Thehotel was nice for business and pleasure. They have business center, a restaurant nice lobby bar where you can get anything from a capuccino to a shot of whiskey. The staff is amazing very pleasant accomodating and the servers inside the restaurant at breakfast were AMAZING -especially Nancy and Eldar they would go out of their way to assure we were taken care of. Comfortable and spacious rooms excellent pool area and gym - best of all, is the central location. Not exactly in the Center, however it is in an upscale and walking distance to Paseo de Montejo, with awesome restaurants, shopping and horse drawn carriages beautiful and safe city. I've been there twice in the past year.. people are warm and kind... a beautiful difference..- Ines Menendez

Great restaurant great

Staff was great

Staff giving a hard time at check in

I like bacon and waffles and better pastries like pan con chocolate

Everything was amazing!

Breakfast is great with a lot of local food.

Sheets were dirty when we arrived, we had to call to change all bed covers. Besides that, the price is fare.

A very conveniently located property; great buffets for breakfast and dinner. Very helpful and friendly staff…

Room 124 had shower problems. The water pressure had it so half the water came out The top and half came out the bottom. Also it did not drain well - so you’re showing in 2” of water. Hazael at the front desk was very helpful and professional. He gets 10 stars. Wish breakfast was included.

Yes

The hotel was very nice and extremely clean. The breakfast was delicious and huge variety. The staff was super friendly and willing to please.