Overall Ratings & Reviews Holiday Inn DALLAS-RICHARDSON by IHG, an IHG Hotel

All was great with the exception of only one working elevator and the side exit doors were not working. Overall great stay

Wish they had free breakfast

Staff was very nice and place was very neat and clean

Na

When you walk into the lobby, it is nicely decorated and clean and welcoming! But when we got our 1st room it smelled like wet towels or something like that. And when I looked at the beds, one bed had dirty sheets on it but the bed was made up to be ready to sleep on! I attempted to call the front desk and the phone was useless because all I could hear was crackling! So I went to the front desk and requested another room. I was given another room w/no hesitation. When we got to the floor that our room was on, OMG the floor smelled like it had not been ventilated for weeks! It was stuffy and hot! We got to our room and I had paid for 2 queen beds but was given 2 full beds for a family of 5! At this point I was just so tired and frustrated from the long drive and traffic and having to go from one room to another. I just decided to keep the room and keep our ac at 60 degrees so our room will not be hot or stuffy like the hallway. We will not be staying here again!

Positives- The breakfast was tasty and the staff was nice. Negatives- the hotel is very old, there was a hole in the corner of my room wall, the window shade fell off on my first night, and the hardware holding it did too. The room also had a humid smell. I did tell the staff about the shade and they offered to send someone from maintenance so that was also good.

We had no hot water the water barely got lukewarm, no continental breakfast but there was coffee. Of all the Holiday Inn stays we have booked over the last 40 years this had to be the worst.

The front desk female was so sweet!!!!!!

Very nice hotel, quiet and comfort

The cleanliness of the room was questionable.

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This hotel is extremely dated and unclean. The halls seemed to have zero airflow, it was hot, stuffy and smelled disgusting. They didn’t have towels. Was charged a $100 incidental hold for booking via a third party, but their typical incidentals hold is only $25/night. Very thankful that this was only a one night stay. This place needs major work!

Employs at the front desk window is a wonderful stay. I just cannot say enough good things about Maggie and Senedu. They are professional kind and courteous. They greet you with a big smile and ensure that you have a great day. I haven’t recommended this place because they’re so welcoming and fun.

Excelent

We were not fans. The lobby was fine but once you stepped off elevator to room hall it felt very humid and smelled like mold.

Exactly what you would expect for budget hotel. Excellent customer service, good enough rooms. The amenities are deteriorating— gym, pool— but for an overnight stay it was adequate.

Like notification for my flag.

Nice

No Breakfast include, bed sheet not clean (some dirty spots)

They were able to check me in earlier than expected, even though they were busy.