Everything was fine as expected. However, the double bed was rather small. I'm sure i've not experienced one like it in the past twenty years. The staff were great and very helpful.

The windows did not open and there was no climate control in the room - only a fan. I was in desperate need of fresh air/climate control throughout the night and hardly slept at all.

Comfy bed. Amazing staff. Great location. Recommended.

Room had a crushed biscuit under the bed visible from bathroom. Sheets smelt used. The room was hot. My suggestion would be to close down in honesty.

Lovely hotel in a good location near most things in Bristol. Room is comfortable, a little small, but fine for a couple of nights. Staff were lovely and friendly.

The area is quiet and nice and the staff very polite. The rooms are clean but they are super hot without a proper ventilation other than a small fan and a window that you can lift no more than 2 inches..

Location is great and room was ok practical and ok for short stay or when in need of a place to chill while holidaying.

Great stay, staff so friendly and very helpful. Comfortable bed, clean room. Only downside is to hot in the room, fan don't help. Apart that great stay, definitely book again 😊

The staff were excellent both at reception and for breakfast. Very attentive and nothing was too much trouble. The breakfast was lovely, good choice and quick service. The only downside to the stay was the double bed was very small, the curtains needed some attention as they were hanging off the rail, also the bathroom could do with some TLC, new flooring and a good scrub around the shower doors. The signal for the tv was temperamental and ITV was not available. Overall though the room was clean and we enjoyed our stay.

I had a call a week before the booking and advised the representative from the hotel that my family have a early start in the lining and the lady said she would put my family in the quiet part of the hotel…… the room was above a noisy area and the window wouldn’t close after the staff member trying himself… no other rooms available. I spoke to the hotel and they promised a call for the Duty Manager in the morning….. still no call back as courtesy…. Dreadful example of a hotel.

From the moment you arrive you are made to feel welcome. Reception staff and check in excellent. The room was lovely. Very clean and with good coffee etc. I will definitely make this my first choice in Bristol.

The hotel looks a bit tired and in need of a refurb (it appears to be in the middle of being done up) The room we were in had not been hoocered and there were biscuit crumbs on the floor. We asked to move rooms which was accomodated but the second room was still not very clean. The decor was also scuffed and dated. There were bleach marks on the quilt on the bed and paint marks on the chair. The shower tray flooded when using the shower as well. However, the staff were friendly and helpful and did apologise for these errors and provided a small discount which was a nice gesture. Still, dissapointing standards considering we paid nearly £100 per night.

Chloe and Flo’s welcome on the front desk was the best way to start a day for a cranky overtired traveller such as myself. The guys serving the breakfast were equally friendly and spritely. They have the best staff and the hotel location and setting are gggGGGREAT!

Everyone at reception was helpful and friendly. Great central location. There was a heatwave and despite being provided a fan the room was extremely hot. Not much the hotel can do about it but might be worth considering a newer hotel with air con instead if travelling during heat waves.

Great stay, slightly noisy

Hot stuffy room which was covered in dirt and dust

The location was great. Staff was very friendly, and the property was beautifully renovated. Elevator was available. Suggestion for improvement: install AC units in rooms on top floors. Our room on the 3rd Fl. already heated up quite well during the day in May. Cool nights and open windows helped but might not be effective during a hot summer. Also, please install a lock box in rooms. I will stay here again.

The hotel was loverly and friendly . The rooms were clean and respectable. Great Breakfast and service. My only complaint was about the noise from Bar across road and people leaving quite late mainly students. However it did mention this on website that some times it could be noisy due to bar below hotel . No mention of bar and terrace across the road.

Excellent as always

I got bed bug bites