InterContinental Hotels PRESIDENTE GUADALAJARA by IHG

Explore InterContinental Hotels PRESIDENTE GUADALAJARA by IHG
9.2
Exceptional
From 1,597 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Traveller Reviews InterContinental Hotels PRESIDENTE GUADALAJARA by IHG

Number of reviews per page
20
40
Top reviews
Edgardo
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10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My stay at the hotel was absolutely exceptional from start to finish. The property was immaculate, with every area maintained to the highest standard of cleanliness and care. The pool was truly amazing—crystal clear, beautifully designed, and the perfect place to relax and unwind. Its atmosphere created a peaceful yet vibrant vibe that made every moment enjoyable. The location was equally impressive, offering convenient access to everything while still feeling like a private retreat. Overall, the experience exceeded my expectations and made for a memorable and outstanding stay.
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Juan Carlos
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Personal
Rafael
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10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent attention from everyone. Room very clean and comfortable. Huge thanks and congratulations to everyone working in this Hotel, great experience. See you soon.
Fran
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was lovely and large. They have upgraded us because it was a 55th wedding anniversary trip. The staff were really nice and helpful although sometimes their English wasn’t very good.. the Uber to wherever we wanted to go were definitely cheap. The only problem was the last night we had ordered room service from the French restaurant. The filet mignon was tough and hard to chew. We actually didn’t eat it. Also they charged us for a portable table $15. We never requested that when we complained to the restaurant they offered us a 15% discount on our next meal there. That was really tacky. We would stay at the hotel but not eat at the French restaurant. We had room service many times and we have no complaints about the meals from other restaurants in the hotel, Fran and Larry.
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Theresa
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Overall Visit was GREAT!
Pradimil
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10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nice
Zabdiel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Front desk staff could be improved to provide better customer service
Michael
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is rundown and needs major update. They are multiple carpet stains throughout. The reception area needs some major attention. We upgraded to a two bedroom suite and the AC did not work right, the furniture is outdated, there were cracks and chips in all of the doors, some of the light switches were so old that they have turned yellow. Even some of the outlets did not work properly. It would have been cheaper to stay in a one star hotel
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Raquel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

My family and I absolutely love this hotel. This is our third time staying at this location. The staff are all always very polite and pleasant. It is always super clean and rooms are spacious. Our favorite thing is the breakfast buffet! So many options available everyday. Shout out to staff member Oscar who always took care of us! He would always have our drinks ready and anxious to serve. I highly recommend this hotel. I can't wait to go back!
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Janette
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was clean but very old, specially the shower room
Rafael Alamillo
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was corteous as always, nice hotel, very clean.
Jose
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes
ROSALIA
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Yes, staff, amenities was good, but the room need have more be carefully about cleaning.
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I loved the pool and exercise room being next to each other
Jose
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We didn’t use the breakfast offer I went out
Yazmin
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff was always friendly and caring. Room was very nice and clean Service was excellent Thank you!! We had a great time!
Daniela
icon-with Children
with Children
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The facility doesn’t look as clean as the pictures the rooms felt dirty from the moment we walked in, pool was nasty and beyond cloudy it’s only 4ft and you couldn’t even see your feet at the bottom of the pool. Front staff had mentioned we would receive free buffet breakfast but it turned out to be for 1 person & we traveled as a family of 4. So once we received our tab we were confused. Comment was brought up to their attention but staff are definitely trained to get you.
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Marsia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Me gusto mucho el hotel, excelente area y muy buen servicio!
Eduardo
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very good
Francisco Javier Salgado
icon-Business Family
Business Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great place!
Number of reviews per page
20
40