We checked into this hotel with 2 rooms that we requested for the first floor due to handicap, elderly family. We received 2 upper level rooms with lots of stairs to climb. We were informed breakfast would also be upstairs with no elevator offered. Lots of uneven concrete walking on the outside grounds. Our one room had a visual bed bug on the pillow. Between them ignoring our first floor request, finding a bed bug and then the desk clerk not even apologizing or acting surprised about being informed of the bed bug. We checked out immediately and went to another hotel. Do not recommend. Customer service is lacking.